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Chapter 17: Troubleshooting
www.gateway.com
To access the gateway.your.way dial-up server:
1 Insert Disc 1 of the System Restoration Kit.
2 Select Help.
3 Click Support Web Site, then follow the on-screen instructions.
4 To check your modem connection speed, select the Direct Dial option.
After your modem connects, move the mouse cursor over the
Dial-Up
Networking
icon (located next to the clock on your Taskbar), your
modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■ Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. Use the Setup poster to make sure
that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1 Close all open programs.
2 Click Start, then select Control Panel. If you do not see the Phone and
Modem Options
icon, click Switch to Classic View.
3 Click/double-click the Phone and Modem Options icon, then click the
Modems tab.
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