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Software support tools
www.gateway.com
4 Click to select your modem, then click Properties. The Modem
Properties window opens.
5 Click the Diagnostic tab, then Query Modem. If information about the
modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as “port already open” or “the modem has
failed to respond,” the modem did not pass diagnostics.
To run modem diagnostics in Windows Me and Windows 98:
1 Close all open programs.
2 Click Start, then select Settings, then Control Panel. If you do not see
the
Modems icon, click view all control panel options.
3 Double-click the Modems icon. The Modems Properties dialog box
opens.
4 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error, the modem did not pass
diagnostics. Contact Gateway technical support.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect.
If the handshaking sounds are too loud, you can turn the down the modem
volume.
To turn down the modem volume in Windows XP:
1 Click Start, then select Control Panel. If you do not see the Phone and
Modem Options
icon, click Switch to Classic View.
2 Click/double-click the Phone and Modem Options icon, then click the
Modems tab.
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