Technical support resources 165
Technical support resources
Gateway offers a wide range of customer service, technical support, and
information services. If you have questions or problems, contact the Gateway
service that is most appropriate for your needs:
Resource Service description How to reach
Automated
troubleshooting
system (ATS)
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software
tutorial service
Get tutorial assistance for software issues billed
by the issue or by the minute.
800-229-1103 (by issue)
900-555-4695 (by minute)
World Wide
Web
Access a variety of online information about
Gateway, its products, and its software and
hardware manufacturers.
www.gateway.com/support
E-mail support
services
Get help by submitting an e-mail form to one of
Gateway’s support services. Several e-mail
support services are available. Complete an
e-mail form, then click Submit at the bottom of
the form. Your e-mail goes to an online service
representative who will assist you as quickly as
possible.
http://www.gateway.com/
support/contact/index.shtml
Gateway Client
Care
Talk to a Gateway Client Care representative
about a non-tutorial support question. Make
sure you are at your notebook where you can
try troubleshooting ideas with the technician. Be
prepared to explain the problem including any
error messages you have received or steps that
you have taken to solve the problem. Have your
e-mail address, name, customer ID or order
number, serial number, and system information
available.
800-846-2301 (US)
888-888-2032 (Canada)
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