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Chapter 18: Troubleshooting
www.gateway.com
People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
Keyboard
The external keyboard does not work
■ Make sure the keyboard cable is plugged in correctly.
■ Try a keyboard that you know works to make sure the keyboard port
works.
■ If you spilled liquid in the keyboard, turn off the computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it.
Let the keyboard dry before using it again.
A keyboard character keeps repeating or you receive a “Keyboard
stuck” or “Key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure a key is not stuck. Press each key to loosen a key that might
be stuck, then restart the computer.
LCD panel
The screen resolution is not correct
■ Change the screen resolution and color depth from the Display Properties
dialog box. For more information, see “Adjusting the color depth” on
page 140 and “Adjusting the screen resolution” on page 142.
The text on the display is dim or difficult to read
■ Adjust the brightness controls.
■ Move the computer away from sources of electrical interference such as
televisions, unshielded speakers, microwaves, fluorescent lights, and
metal beams or shelves.
■ Change the display settings. For more information, see “Adjusting the
screen and desktop settings” on page 140.
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