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Chapter 18: Troubleshooting
www.gateway.com
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1 Close all open programs.
2 Click Start, then select Control Panel. If you do not see the Phone and
Modem Options
icon, click Switch to Classic View.
3 Click/double-click the Phone and Modem Options icon, then click the
Modems tab.
4 Click to select your modem, then click Properties. The Modem
Properties window opens.
5 Click the Diagnostic tab, then Query Modem. If information about the
modem appears, the modem passed diagnostics. If no modem
information is available, a white screen appears with no data, or if
you get an error such as “port already open” or “the modem has
failed to respond,” the modem did not pass diagnostics.
To run modem diagnostics in Windows Me and Windows 98:
1 Close all open programs.
2 Click Start, then select Settings, then Control Panel. If you do not see
the
Modems icon, click view all control panel options.
3 Double-click the Modems icon. The Modems Properties dialog box
opens.
4 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error, the modem did not pass
diagnostics. Contact Gateway technical support.
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