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Software support tools
www.gateway.com
PC Cards
You installed a PC Card and now your computer is having problems
■ Make sure you have correctly installed required software for the PC Card.
For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 257.
Power
Your computer is not working on AC power
■ Make sure your AC power adapter is connected correctly to your
computer. For more information, see “Connecting the AC adapter” on
page 26.
■ If your system is plugged into a surge protector, make sure the surge
protector is securely connected to an electrical outlet, switched on, and
working correctly. To test the outlet, plug a working device, such as a
lamp, into the outlet and turn it on.
■ Make sure the AC power adapter cables are free from cuts or damage.
Replace any damaged cables.
Your computer is not working on battery power
■ Make sure the battery is installed correctly. For more information, see
“Changing batteries” on page 121.
■ Make sure the battery is fully recharged. For more information, see
“Recharging the battery” on page 120.
■ Make sure the battery is calibrated correctly. For more information, see
“Recalibrating the battery” on page 227.
Your computer will not turn off, even after pressing the power button
for five seconds
■ If your system has “frozen,” and pressing the power button for five
seconds does not turn it off, insert a straightened paper clip into the reset
hole on the bottom of your notebook. For the location of the reset hole,
see “Bottom” on page 7.
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