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Chapter 17: Troubleshooting
www.gateway.com
Mouse
The external mouse does not work
■ Make sure that the mouse cable is plugged in correctly.
■ Try a mouse you know is working to make sure the mouse port works.
■ Shut down and restart your computer.
The external mouse works erratically
■ Clean the mouse. For more information, see “Cleaning the mouse” on
page 250.
Networks
You cannot connect to your company network
■ Every network is unique. Contact your company computer department
or network administrator for help.
■ If your system came equipped with an internal wireless device, do not
operate the wireless device unless the system is fully assembled.
Passwords
The computer does not accept your password
■ Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
You forgot your startup password
■ The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
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