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Chapter 17: Troubleshooting
www.gateway.com
ScanDisk
When you started your computer, it ran ScanDisk
The computer probably had its power interrupted or was incorrectly shut
down. Windows automatically runs ScanDisk at startup when the computer
was incorrectly shut down.
ScanDisk fixes errors on the hard drive to minimize data loss. To prevent
ScanDisk from running when you start your computer, make sure you always
shut down by selecting
Shut Down from the Start menu.
Sound
You are not getting sound from the speakers
■ Make sure the Windows volume control is turned up. For more
information, see “Adjusting the volume in Windows XP” on page 80 or
“Adjusting the volume in Windows Me, Windows 2000, and
Windows 98” on page 84.
■ Make sure that Mute is not selected. For more information, see “Adjusting
the volume in Windows XP” on page 80 or “Adjusting the volume in
Windows Me, Windows 2000, and Windows 98” on page 84.
Video
The screen is too dark
■ Adjust the brightness using the function keys.
The external monitor is not working
■ Make sure that the monitor power is turned on and that the video cable
is correctly connected.
The LCD panel has pixels that are always dark or too bright
■ This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Technical Support to identify whether
a repair or replacement is justified based on the number of pixels affected.
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