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PELIKAN ARTLINE PTY LTD (ABN 51 084 958 556)
WARRANTY AGAINST DEFECTS
This product comes with Pelikan Artline Pty Ltd’s (PA)
warranty against defects, the details and conditions of which
are set out below.
Subject to the terms and conditions set out in this warranty,
Pelikan Artline will (at PA’s option) repair or replace this
product with a new or refurbished product if it contains defects
which are a result of faulty manufacturer workmanship or
materials.
PERIOD OF WARRANTY
You may claim on this warranty if you notify PA within two
years of the defect in the manner set out below and if you
comply with the other conditions of this warranty.
WHO CAN CLAIM UNDER THIS WARRANTY?
This warranty applies to and can be exercised by the
original purchaser of the product only. This warranty is
not transferrable to any other person or party under any
circumstances.
WHAT THIS WARRANTY DOES NOT COVER
If we reasonably consider that any of the following situations
are present, this warranty does not apply. The situations to
which this warranty does not apply are:
• any cosmetic damage;
• any product where the product’s serial number is no longer
present or visible;
• loss or damage caused by factors beyond PA’s control
including, but not limited to, damage or failure due to power
uctuations, overload, excessive heat or humidity;
• any product which has not been installed and/or maintained
according to any care or operating instructions provided with
the product;
• any alterations or repairs to the product not authorised in
writing or performed by PA; or
• damage or defects caused to the product due to unusual,
abnormal, non-recommended or negligent use of the
product.
PROCEDURE FOR MAKING A CLAIM
Any claim made under this warranty must be made by
sending the faulty product to PA at the address noted below,
together with the following information in writing:
• Your name or company name (if applicable);
• Your address;
• Your telephone number;
• Contact name;
• Machine type, model number and serial number;
• Proof of your purchase of this product, such as your receipt;
and
• A detailed description of the defect you believe the product
to have.
You must bear the cost of transporting the product to PA and
all other costs of exercising your rights under this warranty.
WHAT WE WILL DO TO HONOUR THIS WARRANTY
Upon delivery to us we will organise for the product to be
assessed to determine if the fault or problem is covered by
this warranty. We will advise you by telephone, email or in
writing whether the fault is covered by this warranty.
STATUTORY GUARANTEES AND YOUR OTHER RIGHTS
AND REMEDIES
This warranty against defects is provided in addition to other
rights or remedies you, as a consumer, may have under a law
in relation to this product.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure
and for compensation for any reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
CONTACTING US
Pelikan Artline Pty Ltd (ABN 51 084 958 556)
Australia and New Zealand Distributor
Locked Bag 50
Blacktown BC NSW 2148
For product purchased in Australia call: 1300 ARTLINE
Email: custsupport@pelikanartline.com.au
For product purchased in New Zealand call: 0800 800 526
Email: customersupport@pelikanartline.co.nz
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