User maintenance
Vivid S5/Vivid S6 User Manual 653
R2424458-100 Rev. 2
Figure 14-10: Users tab
Clinical Lifeline Mode
Using the Clinical Lifeline functionality is similar to the Request
for Service procedure:
1. Click the InSite ExC icon at the bottom left corner of
the screen. The Insite 2 dialog box displays.
2. Select Connect Clinical Lifeline.
After a few moments the InSite ExC icon changes to a red
icon indicating that you have authorized Service to
establish a remote control link with your system.
Note: In addition to contacting a technical / clinical support
person, selecting this mode also changes the service response
time from 10 minutes to 15 seconds so that your call can be
answered as quickly as possible, as well as enabling Disruptive
mode (where Technical Support can establish a remote control
link with your system).
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