GE Voluson i BT06 - Needed Data - in Case of System Crash or Errors

GE VOLUSON i / VOLUSON e
D
IRECTION KTI106052, REVISION 10 SERVICE MANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-3
7-2-1 Needed Data - in case of System crash or Errors
1.) Contact person (+ telephone number and/or e-mail address)
2.) Vital system data (see: Figure 7-1 on page 7-2)
-System Type
- System Serial number (also visible on label on the back of the system)
- Application Software version
- Backup Version (File Name)
- additional information (e.g., Hardware ID, etc.)
3.) Exact description of fault or error message (dump-file, see: Figure 7-8 on page 7-10)
-Address
- Module + (Address)
- Application Software version
- Memory Dump number (complete #)
4.) Press the ALT
+ D key on the alphanumeric keyboard to save/export
- a screenshot of the point in time when ALT
+ D was pressed,
- the current System state (as “Full Backup”) on demand, and
- logs and dump-files already stored on the D:\export folder or on DVD/CD.
(Operation see: Section 7-4-2-1 on page 7-9)
5.) If the bug or error is difficult to reproduce, record an Auto Tester file (ending at fault occurrence).
(Operation see: Section 7-6 "How to use the Auto Tester program" on page 7-14)
NOTICE
!! NOTICE:
In case of a system crash, or errors that are probably software bugs, provide as much detail information
as possible before contacting the OLC (On-Line Center).