Gendex ORTHORALIX 8500 - Error Messages and Troubleshooting

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Operator’s Manual 032-0176-EN Rev. 4
Error Messages
In the event of critical or non-critical conditions that would prevent the proper operation of the
equipment, the exposure will be inhibited and an error message will be displayed on the Main
Control Panel (see page 15). When a fault occurs, a “EC” will be displayed in the mA display. The
appropriate error code number will be displayed in the kV display.
If there is an error with the 8500 system, the mA display will show “dE” and the kV display will be
blank. Exposure will be prevented. In this case conrm the network connection, and check the
status icons on the computer system tray. Take any actions indicated. Reset the system power
using the switch at the base of the column. If “dE” is still displayed after these actions, contact
your Gendex service branch.
If “do” is displayed in the mA window, the device is in demo mode. Pressing the Demo Mode button
will return the device to normal operation.
The error codes, type of fault, clearing method and equipment condition are listed in the following
chart.
Error # Fault Clearing Method Response
1 Premature release of Expose switch Any key Terminate exposure
2 Overhead assembly not in home position Any key Prevent exposure
3 Overhead assembly does not move to position Any key Prevent exposure
4 CANBusFaultTimeout Any key Prevent exposure
5 CANBusFaultAckError Any key Prevent exposure
6 CANBusFaultCommandError Any key Prevent exposure
7 KeyboardFault Power Reset Prevent exposure
8 ExposeSwitchFault Any key Prevent exposure
9 HV Amps Error Any key Prevent exposure
10 FilamentWattsError Any key Prevent exposure
11 Mains Limit Any key
12 CAN Bus Timeout Converter Board Any key
13 kVUpperError Any key
14 kV Lower Error Any key
15 mAUpperError Any key
16 mA Lower Error Any key
17 NoFilament Any key
18 No HV Amps Any key
19-27 NotUsed
28 Rom Test Error Power Reset Non-recoverable Errors
29 Backup Timer Power Reset Non-recoverable Errors
30 ADC Error Power Reset Non-recoverable Errors
31 ADC Hang-up Power Reset Non-recoverable Errors
32 HV Amps HWDR Power Reset Non-recoverable Errors
33 uncontrolled Power Reset Non-recoverable Errors
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