Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important
to
your dealer and
Chevrolet/Geo. Normally, any concern
with
the sales transaction or the operation
of your vehicle
will
be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur.
If
your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP
ONE:
Discuss your concern
with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level.
If
the matter has
already been reviewed
with
the Sales,
Service, or Parts Manager, contact the
owner
of
the
dealership or
the
General
Manager.
STEP
TWO:
If
after contacting a
member of dealership management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the ChevroletEeo Customer
Assistance Center by calling
1-800-222- 1020.
In
Canada, contact
GM
of
Canada Customer Assistance Center
in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In
Mexico, call (525) 254-3777.
In
Puerto Rico or
U.S.
Virgin Islands. call
1-809-763- I3 IS.
In
all
other overseas
locations,, contact
GM
North American
Export
Salcs
in
Canada by calling
For prompt assistance. please have the
following information available
to
give
the Customer Assistance Representative:
0
Your name. address. home and
business telephone numbers
1-905-644-4
I
12.
0
Vehicle Identification Number (This
is
available
from
the vehicle registration
or title, or the plate
at
the left top
of
the instrument
panel
and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature
of
concern
We encourage you
to
call the
toll-free
number listed previously
in
order
to
give
your
inquiry
prompt attention. However.
if
you wish to write Chevrolet/Geo,
write
to:
Chevrolet/Geo
Customer Assistance Center
P.O.
Box 7047
Troy,
MI
48007-7047
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet/Geo, please
remember that your concern
will
likely
be resolved
in
the dealership, using the
dealership’s fxilities, equipment and
personnel. That is
why
we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center.
Any
hearing
or speech impaired customer who
has
access
to
a TDD or a conventional
teletypewriter (TTY) can communicate
with
Chevrolet by dialing:
1
-800-TDD-CHEV
(
1-800-833-2438).
(TDD users
in
Canada can dial
I-800-263-3830.}
. .
.234
To Next Page
Loading...
