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Gigaset N300A IP User Manual

Gigaset N300A IP
198 pages
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Gigaset N300/N300A IP / GBR / A31008-M2214-B101-1-19 / title-AB.fm / 21.06.13
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Table of Contents

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Gigaset N300A IP Specifications

General IconGeneral
Wireless connectionYes
Harmonized System (HS) code85177900
Weight and Dimensions IconWeight and Dimensions
Dimensions (WxDxH)105 x 46 x 132 mm

Summary

Gigaset N300/N300A IP – Your powerful housemate

Connect your Gigaset to the Internet and your PC via Ethernet

Connect the phone to the internet and manage it via PC using a web browser, saving configuration and directories.

Safety precautions

General Safety Precautions

Key safety guidelines for using the Gigaset phone, including warnings about power, environment, and third-party use.

First steps

Checking the package contents

Lists all items included in the Gigaset N300 IP or N300A IP package: base, power cable, phone cable, LAN cable, guide, CD.

Installing the base station

Guidelines for setting up the Gigaset base station in a suitable location for optimal performance and range.

Connecting the base

Overview and step-by-step instructions for connecting the Gigaset base to power, network, and router.

1. Connecting the phone and power cables to the base

Detailed steps for connecting the phone cable and power adapter to the rear of the base station.

2. Connecting the base to the fixed line and the mains power supply

Instructions for connecting the phone cable to the fixed line socket and the power adapter to the mains.

3. Connecting the base with a router (Internet)

Explains how to connect the base to a router for Internet access and VoIP telephony.

Registering the handset

Step-by-step guide for registering a Gigaset handset to the base station, covering both handset and base procedures.

Setting up the phone – installation wizard

Guide to using the installation wizard for initial phone setup, including IP and connection wizards.

1. IP wizard: making VoIP settings

Details on using the IP wizard to configure VoIP settings, including prerequisites and data required from the provider.

Starting the IP Wizard

Steps to initiate the IP wizard on the handset to configure VoIP accounts and select connections.

Entering the auto configuration code

Instructions for entering the auto configuration code provided by the VoIP provider for automatic setup.

Entering user data for your VoIP account

Steps to enter personal access data like User ID, Password, and User name for the VoIP account.

2. Connection wizard

Guide to assigning configured connections (fixed line, Gigaset.net, VoIP) to internal parties as receive or send connections.

Starting the connection assistant

Initiates the connection assistant to assign send and receive connections to the handset INT1.

Completing the installation

Final steps of installation, returning the handset to idle status and displaying key information.

Menu overview

Eco Mode

Settings for managing energy consumption and radiation levels (Eco Mode, Eco Mode+).

Making calls

Making an external call

Guide on how to make external calls using fixed line or VoIP connections.

Permanently assigned send connection

How to assign a specific connection as the default send connection for external calls.

Selecting a connection at each call

Method to choose a connection for each call when 'Sel. at each call' is enabled.

Dialling emergency numbers

Information on dialling emergency numbers, preset plans, and how calls are routed.

Ending a call

Simple instructions on how to end a call using the end call key.

Accepting a call

How to answer incoming calls on the Gigaset handset using talk or speaker keys.

VoIP telephony via Gigaset.net

Information on making free calls via the Internet directly to other Gigaset.net users.

Making calls using network services

Configuring general settings for all calls

Setting up anonymous calling (CLIR) for all outgoing calls.

General call divert (CD)

Explains internal call divert and diverting calls to external numbers.

Activating/deactivating call waiting for external calls

Enables/disables call waiting tones during external calls, showing waiting caller info if CLIP is active.

Activating/deactivating call transfer – ECT (Explicit Call Transfer – VoIP)

How to activate/deactivate call transfer functionality for VoIP calls.

Configuring settings during an external call

Initiating ringback when the called party is busy or no answer is received.

Accepting a waiting call

How to accept an external call while already on an internal call, placing the internal party on hold.

Rejecting a waiting call (VoIP)

How to reject an incoming external call when call waiting is active.

Consulting an external call

How to call a second external caller while the first call is on hold.

Call swapping

How to switch between two callers or a conference and an individual caller.

Conference calling (VoIP)

How to speak with two participants simultaneously in a conference call.

Transferring calls

How to transfer calls to internal or external parties.

Using directories

Searching for an entry

Steps to search for entries in online directories or Yellow Pages by name, city, or number.

Using the Gigaset.net directory

How to access and use the Gigaset.net directory, including opening it for the first time.

Searching for subscribers in the Gigaset.net directory

How to search for Gigaset.net subscribers by name.

Making cost-effective calls

Defining dialling plans

How to use cost control features by defining dialling plans for specific numbers or providers.

Sending SMS (text messages)

Writing/sending SMS

Guide to writing and sending SMS messages via fixed line and VoIP connections.

Writing an SMS

Steps to start writing a new SMS message.

Sending an SMS

Procedures for sending an SMS, including selecting recipient and sending.

Receiving an SMS

Information on how SMS messages are saved, displayed, and managed in the incoming list.

Reading or deleting SMS messages

How to read and delete individual SMS messages.

Receiving notifications via SMS

How to set up SMS notifications for missed calls or new answering machine messages.

Setting the SMS service centre/defining the send line

Configuring SMS service centres and defining the line used for sending SMS.

Activating/deactivating SMS function

How to enable or disable the SMS function on the phone.

Troubleshooting SMS problems

Common SMS sending and receiving errors, their causes, and troubleshooting steps.

E-mail notifications

Deleting e-mail messages

Steps to delete email messages from the POP3 server.

Info Center – continuous Internet access from your phone

Customising info services

Customizing specific info services like weather information, including adding new locations.

Starting the Info Center, selecting info services

Guide to launching the Info Center and navigating to select available info services.

Login for personalised info services

Instructions for logging in with a username and password to access personalised info services.

Displaying information from the Internet as a screensaver

How to configure the handset display to show info services as a screensaver.

Operating the Gigaset N300A IP base answering machine

Assigning receive connections

How to assign phone connections (fixed line, VoIP) to answering machines as receive connections.

Activating/deactivating the answering machine and setting answering machine mode

Steps to activate/deactivate answering machines and set their operational mode.

Recording announcements/ advisory messages

How to record personal announcements for answering machines, replacing pre-recorded ones.

Playing back messages

How messages are logged, displayed, and played back, including caller information.

Playing new messages

How new messages are indicated and accessed on the handset.

Stopping and controlling playback

Controls for pausing, resuming, skipping, and stopping message playback.

Deleting messages

Options for deleting all old messages or individual messages.

Deleting an individual message

Specific steps to delete a single message.

Accepting a call from the answering machine

How to pick up a call while the answering machine is recording or being operated remotely.

Activating/deactivating two-way record

How to record an external call with the answering machine for a two-way conversation.

Setting the recording parameters

How to configure recording length, quality, and ring delay for the answering machine.

Operating when on the move (remote operation)

How to check and activate the answering machine remotely from another telephone.

Using the network mailbox

Activating/deactivating the network mailbox, entering numbers

How to manage network mailboxes assigned to receive connections, including activation and number entry.

Calling the network mailbox using the message key

How to access network mailboxes directly via the message key.

ECO DECT

Switching off radiation

Details on Eco Mode+ for switching off radiation completely in idle status.

Connecting/using the handsets

Registering handsets

Step-by-step guide for registering up to six handsets and repeaters to the base.

1) On the handset

Steps for initiating handset registration from the handset itself.

2) On the base

Steps for initiating handset registration from the base station.

De-registering handsets

How to remove registered handsets from the base station.

Searching for a handset, find the phone's IP address ("Paging")

How to locate a misplaced handset using the base's paging function.

Making internal calls

How to make free internal calls to other registered handsets.

Calling a specific handset

Steps to call a particular handset internally.

Calling all handsets ("group call")

How to initiate a group call to all registered handsets simultaneously.

Transferring a call to another handset

How to transfer an external call to another handset after an internal consultation.

Initiating an internal consultation call/conference

How to call an internal participant for consultation or to set up a conference call.

External call waiting during an internal call

How to handle an incoming external call while on an internal call, including options to reject or accept.

Internal call waiting during an internal/external call

How to handle an internal call waiting when already on another call.

Configuring the system settings

Quickly accessing functions

How to assign functions to display keys for quick access in idle status.

Protecting the telephone from unauthorised access

Securing phone system settings with a system PIN.

Changing the system PIN

Steps to change the default system PIN for security.

Setting the base's IP address in LAN

How to assign an IP address to the base station, either dynamically or statically.

Configuring VoIP connections

How to set up and configure up to six VoIP connections using the VoIP wizard.

Starting the VoIP wizard

How to launch the VoIP wizard to configure new or existing VoIP connections.

Manual VoIP configuration with the VoIP wizard

Using the VoIP wizard for manual configuration when new provider data is available.

Assigning receive connections

How to assign receive connections to internal parties (handsets, answering machines).

Updating the phone firmware

Steps for updating the phone's firmware manually or automatically.

Resetting the base to the default settings

How to reset the base station to its factory default settings, including what is reset.

Resetting the base using a key on the base

Alternative method to reset the base station using a physical key.

Connecting the phone to a PABX

Saving an access code (outside line code)

How to save access codes for dialling via fixed line or VoIP, specifying when they should be used.

Configuring the phone via the Web configurator

Connecting the PC with the telephone's Web configurator

How to establish a connection between your PC and the phone's Web configurator.

Establishing a connection via Gigaset config

How to connect to the Web configurator using the Gigaset configuration service URL.

Logging in, setting the interface language

Steps for logging into the Web configurator and selecting the interface language.

Logging off

How to safely log off from the Web configurator.

Understanding the structure of the Web configurator pages

Explanation of the layout and UI elements of the Web configurator pages.

Applying changes

How to save and activate changes made in the Web configurator.

Web configurator menu

An overview of the Web configurator's menu structure, listing main sections and their corresponding page numbers.

Functions of the Web configurator

Lists the functions available via the Web configurator, focusing on connecting the base to the LAN.

Managing base connections; activating/deactivating connections

How to manage fixed line, Gigaset.net, and VoIP connections, including activation and deactivation.

Configuring/deleting VoIP connections

Detailed steps for configuring and deleting VoIP connections, including auto-configuration and manual setup.

Optimising voice quality for VoIP connections

How to improve voice quality by selecting appropriate voice codecs and considering DSL bandwidth.

Making security settings – managing certificates for TLS authentication

How to manage TLS certificates for secure data connections and authenticate servers.

Assigning send and receive connections

How to assign send and receive connections to internal parties like handsets and answering machines.

Activating the fixed line connection as the fallback send connection

How to set the fixed line as a fallback connection if VoIP calls fail.

User-defined dialling plans – specifying rules for telephony

How to create custom dialling plans to specify connections for phone numbers or block specific numbers.

Emergency numbers

How dialling plans are preset for emergency numbers and how to configure them for VoIP.

Entering the network mailbox, enabling/disabling the network mailbox

Managing network mailboxes for all phone connections via the Web page.

Making special settings for VoIP telephony

Special settings for VoIP calls, including call forwarding and DTMF signalling.

Configuring call transfer via VoIP

Settings for call transfer functionality in VoIP calls, including activating/deactivating features.

Making settings for access to Internet services

How to configure Internet services like E-mail notifications, Info Services, and Net directories.

Deleting handset directories and downloading to/from the PC

Functions for editing, downloading, and deleting handset directories via the Web configurator.

Saving and restoring system settings

How to save and restore phone configuration settings to a PC.

Changing the base settings, registering handsets

Using the Web configurator to change base settings and manage handset registration.

Updating firmware for the base/restoring firmware updates, activating/deactivating automatic updates

How to update or downgrade base firmware, and manage automatic update checks.

Displaying the phone status

Information shown in the Status tab: IP/MAC address, firmware version, connections, and registered handsets.

Customer Service & Assistance

No connection between the base and handset.

Troubleshooting steps for establishing a connection between the Gigaset handset and base station.

You cannot hear a ringtone/dialling tone from the fixed line.

Troubleshooting for issues with ringtone or dialling tone on the fixed line connection.

Error tone sounds after system PIN prompt.

Troubleshooting steps when an error tone is heard after entering the system PIN.

The other party cannot hear you.

Troubleshooting steps when the other party cannot hear you, possibly due to muting.

You hear an error tone (descending tone sequence) when keying an input.

Troubleshooting for invalid input or failed actions indicated by an error tone.

Firmware update or VoIP profile download is not carried out.

Troubleshooting steps for failed firmware updates or VoIP profile downloads.

You cannot establish a connection to the phone with your PC's Web browser.

Troubleshooting steps for connecting to the phone's Web configurator from a PC.

On the Gigaset N300A IP:

Troubleshooting specific issues related to the Gigaset N300A IP answering machine.

Answering machine reports "PIN is incorrect" during remote operation.

Troubleshooting for incorrect PIN messages during remote answering machine operation.

Answering machine is not recording any messages/has switched to answer only mode.

Troubleshooting when the answering machine's memory is full or it has switched to answer-only mode.

An answering machine will not record a call or ends the recording.

Troubleshooting scenarios where the answering machine fails to record calls.

Information on operating Gigaset VoIP telephones with routers with Network Address Translation (NAT)

Explains how to operate Gigaset VoIP phones with NAT routers and common issues.

1. Changing the port numbers for SIP and RTP on your VoIP phone

Detailed steps to change SIP and RTP port numbers for VoIP phones to resolve NAT issues.

2. Setting port forwarding on the router

How to configure port forwarding rules on a router to ensure proper WAN interface usage for SIP and RTP ports.

VoIP status codes

Continues the table of VoIP status codes and their meanings.

Glossary

Locating, handset

How to locate a handset using the paging function.

Making calls

General section on making various types of calls.

accepting a call

How to answer incoming calls.

external

How to make external calls.

internal

How to make internal calls.

Opening the incoming e-mail list

Accessing the incoming email list.

Operating remotely

Operating the answering machine remotely.

Playing back

Playing back messages from the answering machine.

announcement (answering machine)

Recording or playing back answering machine announcements.

message (answering machine)

Managing messages on the answering machine.

Port forwarding

Configuring port forwarding on the router.

Questions and answers

Troubleshooting guide for common phone issues.

Recording

Recording announcements on the answering machine.

Registering

Registering handsets.

handset

Registering handsets.

SMS

Functionality related to Short Message Service.

send service centre

Configuring SMS service centers.

troubleshooting

Troubleshooting SMS problems.

writing

Writing SMS messages.

SMS service centre

Configuring SMS service centers.

setting

Setting SMS service center.

System settings, saving

Saving system settings.

Troubleshooting

General troubleshooting information.

SMS

Troubleshooting SMS issues.

Voice over Internet Protocol

Definition of VoIP.

VoIP

Definition of Voice over Internet Protocol.

Web configurator

Main section on configuring the phone via the Web configurator.

connecting with PC

Connecting the PC to the Web configurator.

deregistering

Deregistering from the Web configurator.

Writing (SMS)

Writing SMS messages.

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