Troubleshooting continued…
Battery not
charging,
light on charger
stays green, never
turns red
Loose or damaged
external connection
Check that charger is
securely plugged into wall
socket and charging
socket on the scooter
Loose or damaged internal
connection
Check connections near
the battery and charging
socket, tighten loose
connections
Battery issue, (critically
low or reduced capacity
from infrequent charging,
end of life, damaged,
defect, etc)
Charging time
unusually short
Battery was only partially
depleted, only required a
short charge time
Battery capacity reduced
by improper care or
natural end of life
Charger overheating and
shutting off prematurely
Charger doesn’t
complete charging,
light stays red
continuously.
Discontinue use, contact
GIO Technical Support
Charger extremely
hot, emits odor,
sparks etc
Discontinue use, replace
charger
The tips above are meant as a basic guide. Do not attempt to repair the
scooter without proper knowledge and skill. Please contact our technical
support for help with any scooter issues and possible solutions or seek
the expertise of a local technician experienced in scooter repair.
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