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PROBLEMS SOLUTION
Part Missing / Other Quality Damage
If your package is missing some parts or any other quality damage, please contact
customer service at
service@giraffetools.com
with your order number, shipping info, and
an accompanying photo of the damaged parts.
Lead-in Hose Leakage
Welding Rust
Unique Guide is Not Work
First please check the rubber washer of the two connectors. If the leaking is from the
metal joint or exist a hole inside the lead-in hose. Please contact customer service at
service@giraffetools.com
with your order number. We will resolve your issue.
If the product is rusted from instead of while usage, first please apply anti-rust paint to
the welding part. If you need more help, please contact customer service at
service@
giraffetools.com
with your order number with the damaged pictures to get support.
In generally speaking, the unique guide system helps to evenly and neatly distribute hose
around the reel. If the guide can not move from left to right to left, please try to turn the
black pin in the opposite position, if this does not work, please contact customer service
at
service@giraffetools.com
with your order number with a short video to get support.
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