Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern with the sales transaction or the operation
of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction,
the
following steps should be taken:
STEP
ONE
-
Discuss your concern
with
a member
of
dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact
the
owner of the dealership
or
the General Manager.
STEP
TWO
-
If after contacting a member of dealership management,
it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
1-800-GMC-TRUCK (1-800-462-8782, Customer Assistance prompt.) In
Canada, contact GM
of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call
(525)
254-3777.
In
Puerto Rico or U.S. Virgin Islands, call
1-809-763-1
3
15.
In all other overseas locations, contact GM North
American Export Sales in Canada by calling 1-4 16-644-4
1
12. As of
October
4,
1993, call 1-905-644-4
1
12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
e
Your name, address, home and business telephone number
e
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate
at
the left top
of
the
instrument panel
and visible through
the
windshield.)
e
Dealership name and location
Vehicle delivery date and present mileage
Nature
of
concern
We encourage
you
to call the toll free number listed previously
in
order
to
give your inquiry prompt attention. However,
if
you wish
to
write GMC
Truck, write
to:
GMC Truck Customer Assistance
3
1
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer
to
your Warranty and Owner Information booklet for addresses of
Canadian and
GM
overseas offices.
When contacting GMC Truck, please remember that your concern will
likely be resolved
in
the
dealership, using the dealership’s facilities,
8-2
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