We prefer you utilize the Cust.omer Satisfaction
Procedure before you resort to AUTO LINE. but you
may contact the
BBB
at any time. The
BBB
will attempt
to
resolve the complaint serving
as
an intermediary,
If
this mediation is unsuccessful,
an
informal hearing will
be scheduled where. eligible clIston1ers may present their
case
to
an impartid third-party arbitrator.
Warranty Information
Yout.
vehicle
comes
with
a
separate warranty booklet
that: contains detailed warranty inf’ormation.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
IF
you believe that yol~r vehicle
has
;1
defect which could
cause
a
crash
or
could
cause
injury or death, you should
itntnediately inform the National Highway Traffic
Safety Administration (NHTSA).
in
addition to
notifying General
Motors.
If
NHTSA receives similar complaints.
it
may open an
investigation. and
if
it
finds that
it
safety defect exists
in
a
group of vehicles.
it
may order
a
recall
and
remedy
campaign. Howww-, NHTSA cannot become involved
in
individual problems between you,
YOLK
dealer
or
General
Motors.
To
contact NHTSA, you
nay
either call the Auto
Safety
Hotline toll-free at 1-800-424-9393
(or
366-0
123
in
the
Washington.
D.C.
area)
or
write
to:
NHTSA.
U.S.
Department
of
Transportation
W‘lshington.
D.C.
20590
You
can
also
obtain other infcmnafion about motor
\.ellick safety
from
the Hotline.
8-10
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