GM
Participation in an Alternative
Dispute Resolution Program
This program is available in all
50
states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information
on
the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue
its
participation
in
this program.
Both GMC and your
GMC
dealer are committed to
making sure
you
are
completely satisfied with your new
vehcle. Our experience has shown that,
if
a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at
a
solution to a disagreement
regarding vehicle repairs
or
interpretation of the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, GMC voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of
Better Business Bureaus, Inc.
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203-
1804
Telephone:
1-800-955-5
100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement
of
the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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