Support email: pmg-aftersale@outlook.com
A: The built-in infrared lamp beads make the camera only show some
dim red lights when night vision is activated, but the image quality is
still clear under no light environment.
4.Q:What are the requirements for Wi-Fi?
A: Please use a 2.4GHz wireless network. The device does not support
the 5GHz wireless network. Meanwhile, please set the WiFi
authentication method to WPA2-PSK or other lower level of the
security method. A password is required.
5.Q:How far should the camera be placed from the router?
A: After testing, the WiFi connection distance can normally reach up
to 150 meters in the open area. However, the actual situation
depends on the strength of WiFi and its surrounding environment
(thick walls, electromagnetic devices, large metal objects will all
cause interference to the WiFi signals). If the camera connection
signal is weak or unstable, please place the camera as close to the
router as possible.
6.Q:What is the maximum length of recording time?
A: VicoHome Awareness subscribed users: Maximum recording time up
to 3 minutes if you set duration to " Auto "
Unsubscribed users: The maximun length of recording time is 20 seconds.
7.Q:How to quickly view videos by category?
A: Click the icon in the upper left corner of the " Library" page to start
filteri ng videos by category. Select the category you want to see and
then click "Save" to view the video playbacks.
8.Q: What should I do when the device is in malfunction?
A: Long pressthe power button for 3 seconds to restart it.lf there is no
response, you can remove the rubber plug at the bottom of the
camera. Press the reboot button to restart the camera while charging.
24/7 customer service email:pmg aftersale@outlook.com;
f you encounter any problems, please feel free to contact us.
Support email: pmg-aftersale@outlook.com
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