Frequently
Asked Questions
Q:
How do
I
know
if
it
is
turned on?
A:
Push
the power button
below the
LCD
battery
monitor and
it
will light up.
Q:
How do
I
know
if
I
have a full
charge?
A:
The
LCD
battery
monitor
displays
charge
level
in
20o/o
increments.
If
all
areas are
shaded and the top segment says
II
FULL",
then
it
is charged up and ready
to
go.
Q:
Is
it
waterproof?
A:
No.
Although
the Sherpa
100
is
durable,
you
will
want
to
protect
it
from
elements.
Make sure the
ports
are dry before using
the device.
Q:
Can I
take the recharger
on
an
airplane?
A:
Yes,
the
Sherpa
100
meets
all
requirements for carry-on
and
is
perfect for
keeping your devices charged
on
long
flights.
Please
check with
airline for current
regulation.
Q:
How
long
can the
Sherpa
100
hold
its
charge?
A:
It
can hold
its charge
for
several
months.
However,
to
keep the
battery
healthy and
ready
to
go, we recommend
that
you
leave
your
Sherpa
100
plugged
in
between uses.
If
this is
not
possible,
charge
it
every
3-4
months.
Q:
What type
of
battery
technology is it?
A:
Lithium-ion
NMC. It
has these
advantages: stores more energy;
smaller
and
lighter
watt
for
watt; and retains
its
charge even
after
months
of
storage.
Q:
Can I
chain
multiple Sherpas
together?
A:
Yes. You can chain
two
Sherpas
together
through the sidecar port.
Contact
goalzero.com for the chaining cord.
Q:
Why did
it
turn
off
automatically?
A:
The
Sherpa
100
has a
built-in
feature that
turns the unit
off
after
a period
of
inactivity. This saves power.
To
override
this mode and keep
it
in
/I
always on"
mode,
simply hold
down the power button
for
about
10
seconds. A small
/ION"
icon
will
appear
in
the upper
left
side
of
the
LCD
battery
monitor
if
you are
in
/I
always on"
mode.
In
this case,
it
will only turn
off
if
it
runs out
of
power or you turn it off.
Note
for
Extreme Users:
Long
Term
Storage:
For
long-term
storage
(up
to
a year), charge the
Sherpa
100
to
50°/o
full,
then remove the fuse,
and store
in
a
cool place.
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