The connector on my adaptor or Pixel C is damaged
If the charge connector on your device or on the power adapter is damaged,
don't plug it in, as it could permanently damage the device or cause electric
shock. Reach out to a Google support specialist for help.
My Pixel C won't charge or turn on
If your Pixel C is turned on but won't charge
If you're using the power adapter that came with your Pixel C but it isn't
charging, you might need to reset it:
4. Unplug your charger from your device and then from the wall.
5. Wait a few seconds, then plug it into the wall and then your device.
6. Check the lightbar or the battery icon to see remaining battery life.
If the lightbar doesn't light up or the battery icon doesn't show that your device
is charging, your charger might not be working and you should reach out to a
Google support specialist.
If your Pixel C won't turn on and the lightbar doesn't light up when
your charger is plugged in
7. Unplug your charger from your device and then from the wall.
8. Press the Power button for about 15 seconds.
9. Your device should turn on. If it doesn't, move to the next step.
10. Plug your charger back into the wall and then to your Pixel C.
11. Press and hold the Volume up, Volume down, and Power button with
one hand.
12. While the buttons are pressed, unplug the charger from your Pixel C.
13. Release the buttons.
14. Wait about 30 seconds then plug the charger back to your Pixel C. The
lightbar should light up and your Pixel C should start charging.
15. Wait about 5 minutes to let the device charge.
16. Touch and hold the Power button for about 3 seconds.
17. Your Pixel C should turn on and the lightbar should light up.
If you're still having problems, you should reach out to a Google support
specialist.
I’m using a charger with a USB Type-C to Type-A adaptor and my Pixel C
won’t charge
You can charge your Pixel C using most USB Type-A ports or USB Type-A
chargers with a Type-C to Type-A adapter cable.
However, these chargers may give less power to your Pixel C and take longer
to charge than the original charger.
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