13
Service & Warranty
OBTAINING EMERGENCY WARRANTY REPAIR
A roadside emergency can happen at any time, whether
your RV is new or old. If you are traveling, using the following
guidelines can help get you back on the road faster.
1. Use our website “Dealer Locator” located at www.
granddesignrv.com to find the nearest authorized re-
pair center.
2. If you cannot locate an authorized dealer near you, ask
the campground staff for referrals or check the local
telephone yellow pages. Or contact Grand Design RV
Customer Support or your selling dealer for assistance
in locating a repair facility.
a. Contact the RV repair facility to discuss your situa-
tion and make an appointment. Ask how their bill-
ing will be handled. They may choose to bill Grand
Design RV directly; otherwise, you are expected to
pay them.
b. Have the RV repair facility inspect your RV. Either
they or you must call Grand Design RV Customer
Support to discuss applicable warranty coverage
prior to any repair work being performed.
c. Grand Design RV Customer Support will issue
an authorization number upon warranty repair
approval and advise if any original parts must be
returned.
d. After the authorization number has been issued,
the repair center may begin actual repair on your
RV.
e. For reimbursement, either you or the RV repair
facility must send a copy of your itemized repair
bill and all requested return parts by UPS (regu-
lar ground, freight pre-paid) to Grand Design RV
within 60-days of the completed repair date. To
expedite processing your warranty claim, include
your name, address, phone number, RV 17-digit
VIN and authorization number. If returning parts,
include a copy of your freight bill.
3. Inspect the completed repair work thoroughly. If you
are not satisfied, communicate that to the RV repair
facility management. Make sure you are satisfied with
the repair before you pay or leave the premises.
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