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Service & Warranty
Obtaining weekend or after business hours emergency
repair assistance
If an authorized Grand Design RV dealer is not located near-
by, contact your selling dealer for assistance. If your dealer is
closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and
contact Grand Design RV Customer Support immediately the
following business day.
REPLACEMENT PARTS
Replacement warranty parts are distributed exclusively by au-
thorized Grand Design RV dealers or service centers. Grand
Design RV does not sell parts retail direct or to non-autho-
rized dealers. If an original part is no longer available, Grand
Design RV or your dealer will try to provide an appropriate
substitute.
AFTERMARKET INSTALLATIONS & ALTERATIONS
Aftermarket installations or alterations to the original equip-
ment vehicle as distributed by Grand Design RV are not cov-
ered by the Limited Base and Structural Warranties. The spe-
cial body company, assembler, equipment installer, or up-fitter
is solely responsible for warranties on the body or equipment
and any alterations (or any effect of the alterations) to any of
the parts, components, systems, or assemblies installed by
Grand Design RV. Grand Design RV is not responsible for the
safety or quality of design features, materials, or workmanship
of any alterations by such suppliers.
UPDATING YOUR CONTACT INFORMATION
Federal record keeping laws require that we maintain a file of
owners of our RVs. Please help us keep your contact infor-
mation updated so that, in the event of a recall or customer
notification letter, you are notified.
Please let us know (in writing) in the event of a change of
address or ownership, or if your RV is stolen, totaled or de-
stroyed. Email your updated contact information request to
customerservice@granddesignrv.com or mail to:
Grand Design RV
11333 County Road 2
Middlebury IN 46540
If you have any questions, please contact Grand Design RV
Customer Support at (574) 825-9679.
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