EN
Guarantee card
Any reclamation against guarantee should be made by an online
declaration, via the www.grepool.com/en/after-sales website,
together with receipt of purchase. You may be asked for photo-
graphs to justify the claim. No returns of material will be accept-
ed without previous agreement. The client will support all costs
of all returns of goods, (packaging and transport).
AFTER VERIFICATION AND CONFIRMATION OF A MANUFAC-
TURING DEFECT
→ The products that eectively show defects will be repaired or
will be replaced free of transport costs.
The guarantee is limited to the repair or replacement of the de-
fective part. It does not include, under any circumstance, the
payment of compensation for harm and damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
→ Use of materials that do not comply to our instructions.
→ Damages caused by mishandling or an installation not com-
plying with the instructions.
→ The maintenance instructions were not followed.
→ Inappropriate or wrong use of the chemical product.
Keep your manual with the purchase justication (payment
receipt) for any type of reclamation.
IMPORTANT:
Manufacturas Gre interchanges components in ex-
change for others to be veried. If, after the verication
no anomaly or dysfunction is detected, Manufacturas
Gré reserves the right to invoice the client for the cost
for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
Gre pools are subject to the legal 2- years guarantee established
by the General Consumers and Users Defence Act counting
from the date of purchase and according to the terms of the
same. We remind you that for the guarantee to be applicable the
purchase receipt should be presented and/or the return of the
product. Manufacturas Gre also grant an additional 2-year com-
mercial guarantee for this pool model, that is to say making a to-
tal of 4 years, exclusively regarding the metallic parts of the pool
structure. This additional commercial guarantee will not aect the
rights of the consumer according to the legal guarantee.
The following is excluded from both guarantees:
→ The PVC Liner, in the case of disassembly and re-assembly of
the pool
→ Stains or decolouring that can appear in the liner due to its use
→ Damages to the pool derived from poor ground preparation
where the pool is located
→ Damage to the pool derived from burial of the same
→ Any damage to the pool derived from misuse of the same,
according to the instruction manual
Likewise, all plastic parts are excluded from the additional com-
mercial guarantee, that is to say:
→ The liner
→ Any decorative part
To be able to benet from the guarantee, your pool should in-
clude this document.
Guarantee valid for pools sold after 1 January 2016.
→ Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping,
tears, breakages, stains ( caused by pouring treatment prod-
ucts directly into the water ), stains linked to the growth of
algae, stains related to the decomposition of foreign bodies in
contact with the liner, stains and decolouring resulting from
the action of oxidising products, colour maintenance and wear
due to friction of the material over diverse surfaces. Deforma-
tion of the liner that has been left without water for 24 hours
(never completely empty the pool). You should keep the label
with the serial number of the liner that is on the product and
on its packaging. This number and a sample of the liner will be
required for any eventual reclamation against the guarantee.
→ Filter group: The pump has 2 years guarantee (electrical prob-
lem ), in normal conditions of use. The guarantee does not cov-
er breakage of parts (pump base/sand deposit, pre-lter cover,
multi-directional trap...), wear due to a poor connection, use of
the pump without water, wear due to abrasion or corrosion (
the lter group should be located in a cool and dry position, kept
protected from water splashing ).
→ Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
→ Cuts in the liner
→ The assembly and lter connection
→ The assembly
→ The lling with water
→ Installation of the edges
→ The wintering
→ Maintenance
AFTER SALES SERVICE WITHOUT GUARANTEE:
The guarantee is valid in all the UE countries, UK and Switzer-
land.
GRE oers the buyer -in addition to the rights of guarantee from
the seller that correspond by law and without limiting them-
an additional right according to the conditions of the following
obligations guaranteed for new products.
→ In the case of problems, contact us:
www.grepool.com/en/after-sales
guarantee
5 YEARS
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COMPLEMENTS GUARANTEE
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31
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