GROUND FORCE 717H01 - Page 54

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DISTRIBUTOR WARRANTY POLICY
GROUND FORCE MANUFACTURING, LLC (GFM) will allow warranty claims for repairs on (GFM) manufactured
equipment per the terms laid out in this warranty policy. All claims must follow the rules set forth in this
policy; no other payment schedule will be recognized by (GFM). The proper procedure, including paperwork,
must be followed for the warranty to be considered. The following warranty schedule will be applicable to
distributors of Ground Force MFG. LLC products, along with their subsidiaries, afliates, sister, and parent
companies:
• Labor will be credited at 80% of the Distributor's prevailing in-shop service charge (at the time the repair
is performed) up to, but not to exceed $80 per hour.
• A warranty job number must be assigned by (GFM) and referred to in any billing. The warranty job number
expires 90 days from the date it is assigned by (GFM).
• All warranty labor hours are subject to review by (GFM) Product Support Department for validity. Excess
labor hours charged due to Distributor's technicians’ inexperience or lack of training on the servicing of
(GFM) equipment is not covered under warranty.
• All warranty work, which may entail major repair of (GFM) equipment, is subject to being performed by
(GFM) technicians dispatched from (GFM) plant rather than by Distributor's technicians. The decision
whether to have (GFM) technicians perform said repair work is solely at the discretion of (GFM). Major
repair work performed by Distributor without pre-approval from (GFM) is subject to claim denial.
• Warranty expenses incurred because of the failure of a component part used by (GFM) in the manufacture
of equipment (GFM) builds is subject to coverage under the warranty of the component manufacturer in
regard to the cost of the part, mileage, and to the labor cost for replacing it. (GFM) will submit non-GFM
manufactured parts returned to (GFM) for warranty consideration to the component manufacturer; credit
will be issued for the part if deemed payable by the component manufacturer (parts are billed for, when
shipped, as per (GFM) Parts Warranty Policy).
• Warranty claims must be made on the GFM website, https://gfworldwide.com/warranty/. A detailed
labor report will be required for warranty labor consideration.
• Claims arising from defects in materials, defects in workmanship, defects arising from the selection of
material or processes of manufacture, or defects inherent in the design will be credited within 60 days
from receipt of the warranty claim documentation at (GFM) if allowed.
• Warranty claims arising from component parts not manufactured by (GFM) will be credited per the respec-
tive manufacturer’s warranty once the respective manufacturer has settled the claim.
This warranty policy supersedes, merges, and voids all negotiations, prior discussions, agreements, and
understandings, whether oral or written. This warranty policy may not be altered or amended except by a
document executed by ofcers of each party.
Effective September 16, 2020
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DISTRIBUTOR WARRANTY