9705 - Service Procedures 71 of 82
KSS - March 2006 - Edition 1
HIAC Operator Manual
Appendix A: Service Procedures
A.1 Return Procedures
To return the Model 9705 Liquid Particle Counting System for service, first obtain a returned
material authorization number (RA#). The RA# is necessary for any instrument that requires
repair or calibration by an authorized service center. Include the RA# on the shipping label
when the instrument is returned.
While the RA# process is described in this section, for the most up-to-date RA# process
information, including copies of all required forms, call Hach Ultra at 800.866.7889 or
+1 541.472.6500.
To return an instrument for credit, please contact the local sales representative.
WARNING
The following actions must be performed when returning any unit for any reason to prevent
personal injury and/or damage to the unit.
• Before shipping or storing the unit, run a test without attaching a sample vial to purge the
unit of all liquid.
• All analyzers returned for repair or replacement must be thoroughly cleaned and all
process material is removed.
• Sludge contains bacteria that could be hazardous to Hach Ultra personnel. If a
contaminated unit is received, Hach Ultra reserves the right to have the unit removed
and destroyed by a hazardous material disposal team at the shipper’s expense.
A.2 Technical Support Information
Technical Support Engineers are available to provide high quality advice and
recommendations for applications, product operation, measurement specifications, hardware
and software, factory and customer site training.
Please provide name, company, phone, fax, model number, serial number and comment or
question.
Call +1 (541) 472-6500
Toll Free (800) 866-8854 (US/CA)
Fax +1 (541) 474-7414
6:00 AM to 5:00 PM Pacific Time
Monday through Friday
Email: TechSupportGP@hachultra.com
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