9- Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
9.1 Troubleshooting table
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PPoossssiibbllee SSoolluuttiioonn
The compressor
does not work.
• Mains plug is not connected in
the mains socket.
• The appliance is inthe defrosting
cycle.
• Connect the mains plug.
• This is normal for an automatic
defrosting.
The appliance
runs frequently
or runs for a too
long period of
time.
• The indoor or outdoor tempe-
rature is too high.
• The appliance has been off power
for a period of time.
• A door/drawer of the applianceis
not tightly closed.
• The door/drawer has been opened
too frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• The required air circulation is not
guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is no
food or container jarring the door
• Do not open the door/drawer
too frequently.
• Set the temperature higher until
a satisfactory refrigerator tempe-
rature is obtained. It takes 24
hours for the refrigerator tem-
perature to become stable.
• Clean the door/drawer gasket or
replace them by the customer
service.
• Ensure adequate ventilation.
The inside of the
refrigerator is
dirty and/or
smells.
• The inside of the refrigerator needs
cleaning.
• Food of strong odour is stored in
the refrigerator.
• Clean the inside of the refrigerator.
• Wrap the food thoroughly.
9- Troubleshooting
30
GB
PPoossssiibbllee CCaauussee
PPoossssiibbllee SSoolluuttiioonn
enough inside
the appliance.
• The temperature is set too high.
• Too warm goods has been stored.
•
Too much food has been stored at
one time.
•
The goods are too close to each
other.
•
A door/drawer of the appliance is
not tightly closed.
•
The door/drawer has been opened
too frequently or for too long.
• Reset the temperature.
•
Always cool down goods be
storing them.
• Always store small quantities of
food.
• Leave a gap between several
foods allowing air flowing.
Close the door/drawer.
• Do not open the door/drawer too
frequently.
inside the
appliance.
• The temperature is set too low.
• The Power-
activated or is running too long.
• Reset the temperature.
•
Switch off the Power-
function.
formation on the
inside of the
refrigerator
compartment.
• The climate is too warm and too
damp.
• A door/drawer of the appl
not tightly closed.
•
The door/drawer has been opened
too frequently or for too long.
•
Food containers or liquids are left
open.
• Increase the temperature.
•
Close the door/drawer.
• Do not open the door/drawer too
frequently
Let hot foods cool to
room
temperature and cover foods and
liquids.
accumulates on
the refrigerators
outside surface
or between the
doors/ door and
drawer.
• The climate is too warm and too
damp.
•
The door/drawer is not closed
tightly. The cold air in the appliance
and t
condensates.
• This is normal in damp climate and
will change when the humidity
decreases.
Ensure that t
tightly shut.
frost in the
freezer
compartment.
• The goods were not adequately
packaged.
• A
door/drawer of the appliance is
not tightly closed.
•
The door/drawer has been opened
too frequently or for too long.
•
The door/drawer gasket is dirty,
worn, cracked or mismatched.
•
Something on the inside prevents
the door/drawer to close properly.
• Always pack the goods well.
•
Close the door/drawer.
• Do not open the door/drawer too
frequently.
• Clean the door/drawer gasket or
replace them by new ones.
• Reposition the shelves, door racks,
or internal containers to allow the
door/drawer to close.
makes abnormal
sounds.
• The appliance is not located on
level ground.
•
The appliance touches some
object around it.
• Adjust the feet to level the
appliance.
• Remove objects around the
appliance.
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