EN
Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In
case of a problem please check all shown possibilities and follow below instructions
before you contact an after sales service. See CUSTOMER SERVICE.
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug
from the mains socket.
▶ Electrical equipment should be serviced only by qualifi ed electrical experts, be-
cause improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service
agent or similarly qualifi ed persons in order to avoid a hazard.
Problem
Possible Cause Possible Solution
The
compressor
does not
work.
Mains plug is not connected in the main socket. Connect the main plug.
The appliance is in the defrosting cycle. This is normal for an automatic defrosting.
The appliance
runs
frequently or
runs for a too
long period
of time.
The indoor or outdoor temperature is too high.
In this case, it is normal for the appliance to
run longer.
The appliance has been off power for a period
of time.
Normally, it takes 8 to 12 hours for the
appliance to cool down completely.
A door/drawer of the appliance is not tightly
closed.
Close the door/drawer and ensure the
appliance is located on a levelled ground and
there is no food or container holding the door.
The door/drawer has been opened too
frequently or for too long.
Do not open the door/drawer too frequently.
The temperature setting for the freezer
compartment is too low.
Set the temperature higher until a satisfactory
fridge temperature is obtained. It takes 24
hours for the fridge temperature to become
stable.
The door/drawer gasket is dirty, worn, cracked
or mismatched.
Clean the door/drawer gasket or replace them
through the customer service.
The required air circulation is not guaranteed. Ensure adequate ventilation.
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Troubleshooting table
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