15
Troubleshooting (cont.)
PROBLEM PROBABLE CAUSE/SOLUTION
Coffee not dispensing. • Piercing needle is clogged with coffee grounds. Turn unit off; unplug. Allow unit to cool
completely. To remove any built-up coffee grounds, insert end of bent paper clip into eye and up
into piercing needle.
Failed foil seal. • There is variability in the single-serve pack manufacturing process which causes some types of
single-serve packs to be weaker at the seams. Brew using a different brand of single-serve packs.
PURGE on display.
• Place travel mug on cup rest. Press
(ON/OFF) button for 3 seconds.
840274900 ENv02.indd 15 11/4/2016 9:53:19 AM
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