EasyManua.ls Logo

Hantle 1700w User Manual

Hantle 1700w
101 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
Hantle USA, Inc.
Operator Manual
Hantle 1700w

Table of Contents

Question and Answer IconNeed help?

Do you have a question about the Hantle 1700w and is the answer not in the manual?

Hantle 1700w Specifications

General IconGeneral
DisplayLCD
Stacker Capacity200 notes
Counting Speed1, 500 notes/minute
ConnectivityUSB
Power SupplyAC 100 ~ 240V, 50/60Hz

Summary

1.1 FEATURES

1.1.1 ABOUT THE Hantle 1700w™

Introduces the Hantle 1700w™ ATM, highlighting its quality, engineering, and design philosophies.

1.2 SPECIFICATIONS

1.2.1 Dimensions and Component Location

Details the physical dimensions and identifies key component locations of the ATM.

1.2.2 Front Panel Identification

Identifies and describes the various components on the ATM's front panel.

1.2.3 Cash Dispensing Unit

Details the features and specifications of the ATM's cash dispensing unit (CDU).

1.2.4 Receipt Printer

Provides specifications and details about the ATM's receipt printer.

1.2.5 Main Control Board

Lists the specifications and components of the ATM's main control board.

1.2.6 Operating Environment

Specifies the required power, phone line, network, temperature, and humidity conditions.

1.3 WARRANTY/SERVICE

SECTION 2: INSTALLATION

2.1 Hantle 1700w™ INSTALLATION

Provides step-by-step instructions for installing the Hantle 1700w™ ATM.

2.1.1 UNPACKING

Details the process for unpacking the ATM and verifying contents.

2.1.2 PHYSICAL INSTALLATION

Guides through the physical steps of setting up the ATM, including anchoring.

2.1.3 HARDWARE SETUP

Covers the hardware setup steps, including power, phone line, and key usage.

SECTION 3: PROGRAMMING

3.1 INITIAL SETUP

Details the initial setup procedures for the ATM's programming.

3.1.1 ACCESSING THE OPERATOR FUNCTION

Explains how to access the Operator Menu using specific key sequences.

3.1.2 WHEN AN ERROR OCCURS

Provides steps for handling errors and accessing the Operator Function menu.

3.1.3 EPP KEYPAD

Describes the ATM's keypad layout and character mapping for operations.

3.2 HOST SETUP

Provides access to parameters for connecting the ATM to the processor.

3.2.1 KEY MANAGEMENT

Details accessing Secure Mode and the process for managing master keys.

3.2.2 SET TERMINAL ID NUMBER

Explains how to set the Terminal ID, which identifies the ATM on the network.

3.2.3 CONNECT TIMER

Describes the setting for how long the ATM waits to connect to the processor.

3.2.4 SET ROUTING ID NUMBER

Explains setting the Routing ID, unique to each processor.

3.2.5 SET HOST TELEPHONE NUMBER

Guides on entering primary and secondary host telephone numbers for connection.

3.2.6 HEALTH CHECK MESSAGE

Explains the feature for sending system status signals to the processor.

3.2.7 REMOTE MONITOR

Details how to enable remote monitoring using Hantle Remote Management Software.

3.2.8 TRIAL DAY TOTAL

Describes the feature for completing a Day Total operation automatically.

3.3 THE SYSTEM SETUP MENU

Allows configuration of system-wide settings like clock, languages, and volume.

3.3.1 SET CLOCK

Guides on setting the ATM's internal clock for local time.

3.3.2 OPTIONAL LANGUAGES

Explains how to enable or disable on-screen languages like English, French, and Spanish.

3.3.3 SPEAKER VOLUME

Details how to adjust the ATM's speaker volume using a screw on the circuit board.

3.3.4 ISO 1, 3 EN/DISABLE

Discusses enabling/disabling ISO tracks for card reading, advising against changes.

3.3.5 CHANGE PASSWORDS

Explains the ATM's three password levels and how to change them.

3.3.6 DEVICE SETUP

Provides access to adjust parameters for various ATM peripherals.

3.3.6.1 SPR SETUP

Allows setting the maximum column width for the receipt printer.

3.3.6.2 MODEM SETUP

Covers modem speed and sound settings, advising against changes.

3.3.6.3 MCR (Card Reader) SETUP

Explains setup for the EMV compliant card reader, requiring a reboot.

3.3.6.4 CDU SETUP

Details programming for the Cash Dispensing Unit (CDU) related to application and country.

3.3.7 SET REBOOT TIME

Describes the automatic machine reboot feature and its scheduling.

3.3.8 SERIAL NUMBER

Explains the unique serial number, its purpose, and format.

3.4 CUSTOMER SETUP MENU

Controls surcharge information, BIN lists, receipt options, advertisements, and keypad lighting.

3.4.1 CHANGE MESSAGE

Details setting welcome and receipt header messages for customer interaction.

3.4.2 BIN LISTS

Explains how to set up BIN numbers to prevent surcharges on specific cards.

3.4.3 OPTIONAL FEATURES

Covers optional functions like Select Receipt, Transfer to Credit, and Check Balance.

3.4.4 CHANGE PROCESSOR

Guides on selecting the communication protocol to match the specific host processor.

3.4.5 SURCHARGE MODE

Details setting surcharge rates, owners, and enabling/disabling the option.

3.4.6 GRAPHICS

Explains how to load and enable up to 8 graphic screens for advertisements.

3.5 TRANSACTION SETUP

Configures transaction parameters like dispense limits and denominations.

3.5.1 DISPENSE LIMIT

Sets the maximum amount of money a customer can withdraw per transaction.

3.5.2 DENOMINATION

Configures the type of bill each cassette dispenses and warns about key deletion.

3.5.3 FAST CASH

Allows setting predefined cash withdrawal amounts for customer convenience.

3.6 TCP/IP SETUP

Details network setup for TCP/IP communication, including IP address and port.

SECTION 4: OPERATION

4.1 OPENING AND CLOSING

Provides instructions for opening and closing the ATM's security door.

4.1.1 Opening the Security Door

Step-by-step guide to opening the ATM's security door and its locks.

4.1.2 Closing the Security Door

Step-by-step guide to securely closing the ATM's security door.

4.1.3 Opening the top Bezel

Details how to open the top bezel of the ATM using the bezel key.

4.1.4 Closing the top Bezel

Provides instructions for closing the ATM's top bezel securely.

4.1.5 Operating and Changing the Combination Lock (non-electronic)

Explains how to operate and change the mechanical combination lock.

4.1.6 Operating and Changing the Electronic Lock

Guides on operating and changing the electronic lock, including default combinations.

4.2 CASH OPERATIONS

Covers procedures for managing cash within the ATM.

4.2.1 Adding Cash to the Cassette (TCDU)

Step-by-step guide for adding cash to the fixed cassette dispenser.

4.2.2 Emptying the Reject Bin (TCDU)

Instructions for emptying the reject bin in the fixed cassette dispenser.

4.2.3 Adding Cash to the Cassette (SCDU or MCDU)

Step-by-step guide for adding cash to removable cassette dispensers.

4.2.4 Emptying the Reject Bin (SCDU or MCDU)

Instructions for emptying the reject bin in removable cassette dispensers.

4.2.5 Loading the Receipt Paper

Provides instructions on how to load new paper rolls into the receipt printer.

4.3 SETTLEMENT MENU

Controls bill counts and generates Day total and Cassette total reports.

DAY TOTAL

Details the Day Total function for tracking ATM transaction activity and printing reports.

CASSETTE TOTAL

Explains the Cassette Total function for reporting bills loaded and dispensed.

4.4 JOURNAL MENU

Manages the ATM's electronic record of transactions, errors, and programming changes.

PRINT JOURNAL

Details the process for printing the ATM's journal records in standard or condensed format.

LAST X PRINT

Allows bypassing the journal marker to reprint previous records.

CLEAR TRANSACTION SEQUENCE NUMBER

Resets the journal sequence number, useful after system changes.

VIEW JOURNAL

Provides a way to visually inspect journal records on the screen.

CLEAR JOURNAL

Sets the journal marker to the most recent record without deleting data.

4.5 REPORTS MENU

Provides access to statistical, troubleshooting, and error information reports.

ERROR CODE

Displays error descriptions and corrective actions for machine errors.

S/W VERSION

Shows current software revisions for troubleshooting and updates.

PRINT ALL SETUP

Generates a complete listing of all ATM programming details for troubleshooting.

ERROR SUMMARY

Provides a running total of errors, listing them by occurrence count.

STATISTICS

Presents running averages of transaction information, like withdrawals and deposits.

SECTION 5: DIAGNOSTICS

5.1 DIAGNOSTICS MENU

Introduces built-in diagnostic features to assist in troubleshooting ATM problems.

CASH DISPENSER

Tests the cash dispenser's ability to pull and send notes to the reject bin.

PRINTER

Performs a test to print a sample receipt, verifying printer functionality.

MODEM

Tests the modem's dial-out capability by allowing a test phone number entry.

KEYPAD

Tests the ATM's keypads by displaying a map and showing active keys.

CARD READER

Tests the card scanner's three tracks to ensure proper reading of magnetic stripes.

AGING

Describes the aging test used for factory quality control, running self-tests.

SECTION 6: CUSTOMER TRANSACTIONS

6.1 OPENING PROCEDURES

Explains the steps required to place the ATM into service for customer use.

6.2 WITHDRAWAL TRANSACTION

Details the step-by-step process for a customer performing a cash withdrawal.

6.3 BALANCE INQUIRY TRANSACTION

Outlines the steps for a customer to check their account balance at the ATM.

6.4 TRANSFER TRANSACTION

Explains the procedure for a customer to transfer funds between accounts.

6.5 CLOSING PROCEDURE

Details the steps for properly closing down the ATM at the end of a period.

6.6 ERROR RECOVERY

Guides on how to recover from errors, verify codes, and perform device initialization.

APPENDIX A: ERROR CODES

APPENDIX B: CLEARING NVRAM

APPENDIX C: TDES Key Installation

1) Select Key Mode

Describes the different formats and requirements for each master key mode.

2) Enter Master Key

Guides on entering master key components (Part A, Part B) and serial numbers.

3) Verifying Master Key

Explains how to verify master key entry and check digits for accuracy.

APPENDIX D: GRAPHICS Installation

APPENDIX E: CDU Maintenance

Dispenser Sensor Cleaning Instructions

Detailed steps for cleaning dispenser optical sensors using a cotton-swab.

MCDU Sensor Locations

Identifies the locations of optical sensors within the MCDU dispenser.

MCDU Sensor Locations (Rear)

Identifies the location of an optical sensor at the lower rear portion of the dispenser.

TCDU Sensor Locations

Identifies sensor locations at the front of the TCDU (fixed cassette) dispenser.