24
Take Control
Cause The IR codes are incorrect or
lost.
Solution Delete and then add the IR
codes for your device again. See
“Adding or Deleting a Device,” page
18, or “Completing the Setup Wiz-
ard,” page 7.
Cause The TC1000 is not pointed at
the product you want to control.
Solution Point the system controller
directly toward the product’s IR
sensor.
Cause The system controller is in
direct sunlight or under fluorescent
lighting.
Solution Direct sunlight or fluores-
cent lighting may cause interference
with the IR signal from the system
controller. Use it away from direct
sunlight or fluorescent lighting.
Cause The electronic device may
have incompatible frequencies with
the TC1000.
Solution Please contact us at the
number in “Technical Support,”
page 29.
Cause The IR code for the device is
not a perfect match.
Solution Assign another IR code to
your device from either the same or
a similar category. You may want to
try all possible matches for your
device to determine which is most
effective.
The database match test does not
work correctly
Cause The device may not be turned
on.
Solution Turn on the device and
retry the database match test.
The touchscreen display goes blank or
times out.
Cause The display timed out due to
inactivity of the system controller.
Solution Lightly press the touch-
screen, roll or press the selector
wheel, press the Home menu but-
ton, or press the backlight button to
restore the display.
Cause The backlight duration is set
for too short of a period.
Solution Increase the backlight
duration period. See “Adjusting the
Display Time-Out,” page 13.
Cause The batteries are low or dead.
Solution Replace the batteries. See
“Replacing the Batteries,” page 28.
I cannot hear the internal speaker.
Cause The speaker is turned off.
Solution Turn on the speaker set-
ting. See “Turning the Speaker On
or Off,” page 12.
I cannot get my macro to play
Cause Not enabling the macro to
completely execute or play
Solution Hold Take Control in front
of the applicable device long enough
for the macro to complete playing.
I can’t create another macro
Cause You reached the maximum
limit for macros.
Solution Delete unused macros or
reduce the number of commands
within your macros. See “Working
with Macros,” page 19.
My computer doesn’t work with my
Take Control.
Cause Loose connections on your
serial cable.
Troubleshooting—Cont.
76009mnl2.p65 9/1/98, 2:27 PM24
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