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Take Control
Computer
I don't have a serial port available to
connect the TC1000 to my computer.
Cause Each serial port already has a
device connected to it.
Solution Disconnect a computer
peripheral device from a serial port
that you don't use or need, and then
remove it from the list of devices in
the Windows Device Manager. Note
that after removing a device from
the Windows Device Manager, you
will need to reinstall it, if you choose
to again use it on that serial port.
To remove a computer peripheral
device, for example a mouse:
In Windows 95 or Windows 98
1 Click the Start button on the Win-
dows taskbar, point to Settings,
and then click Control Panel.
2 Double-click System, click the
Device Manager tab, select the
device in the list, and then click
Remove.
In Windows NT
1 Click the Start button, point to
Settings, and then click Control
Panel.
2 Double-click Add/Remove
Programs.
3 Select the program assigned to the
serial port, click Add/Remove, and
then click OK.
4 Close all applications and restart
your computer.
If your mouse is connected to a serial
port, check to see if you have a mouse
(PS/2) port. If so, you can install a PS/2
mouse. Or, if you have a Universal
Serial Bus (USB) port and are running
Windows 98, you can install a USB
mouse.
The computer-connector plug on the
serial cable does not work with my
computer
Cause The computer has a 25-pin
serial port.
Solution Use a 9-pin-to-25-pin serial
adapter to connect the serial port:
1 Insert the 25-pin side of the adapter
into the serial port and tighten the
screws.
2 Insert the computer-connector plug
into the 9-pin side of the adapter.
I use an extension serial cable,
connected to my serial port
Cause Signal interference may occur
when the serial cable is not connect-
ed directly to the computer.
Solution Connect the computer con-
nector plug directly to the serial port
on the computer.
Take Control Version
I need to determine the version of my
Take Control.
Cause You need to find out what
version of Take Control you have.
Solution
1 On the Home menu, select
Troubleshooting.
2 Scroll to the bottom of the menu,
and then select About to view the
version.
Troubleshooting—Cont.
76009mnl2.p65 9/1/98, 2:27 PM26
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