Heathkit IM-4100 - Page 3

CUSTOMER SERVICE
REPLACEMENT PARTS
lf you need a replacement part, please fill in the Parts Order
Form that is furnished and mail it to the Heath Company.
Or, if you write a letter, include the:
@ Part number and description as shown in the Parts
List.
@ Model number and Series number from the blue and
white label.
@ Date of purchase.
@ Nature of the defect.
Please do not return parts to the factory unless they are
requested. Parts that are damaged through carelessness or
misuse by the kit builder will not be replaced without cost,
and will not be considered in warranty.
Parts are also available at the Heathkit Electronic Centers
listed in your catalog. Be sure to provide the Heath part
number. Bring in the original part when you request a
warranty replacement from a Heathkit Electronic Center.
NOTE: Replacement parts are maintained specifically to
repair Heathkit products. Parts sales-for other reasons will be
declined. 2
TECHNICAL CONSULTATION
Need help with your Heathkit? .... Self-Service?....
Construction?. ...Operation?. .. .Call or write for assistance.
You'll find our Technical Consultants eager to help with just
about any technical problem except “customizing” for
unique applications.
The effectiveness of our consultation service depends on the
information you furnish. Be sure to tell us:
@ The Model number and Series number from the blue
and white label.
@ The date of purchase.
An exact description of the difficulty.
@ Everything you have done in attempting to correct the
problem.
Also include switch positions, connections to other units,
operating procedures, voltage readings, and any other
information you think might be helpful.
Piease do not send parts for testing, unless this is specifically
requested by our Consultants.
Hints: Telephone traffic is lightest at midweek. . .please be
sure your Manual and notes are on hand when you call.
Heathkit Electronic Center facilities are also available for
telephone or “walk-in” personal assistance.
REPAIR SERVICE
Service facilities are available, if they are needed, to repair
your completed kit. (Kits that have been modified, soldered
with paste flux or acid core solder, cannot be accepted for
repair. )
if it is convenient, personally deliver your kit to a Heathkit
Electronic Center. For warranty parts replacement, supply a
copy of the invoice or sales slip.
lf you prefer to ship your kit to the factory, attach a letter
containing the following information directly to the unit:
@ Your name and address.
@ Date of purchase.
@ Copies of all correspondence rejevant to the service of
the kit.
@ A brief description of the difficulty.
@ Authorization to return your kit C.O.D. for the service
and shipping charges. (This will reduce the possibility
of delay.)
Check the equipment to see that all screws and parts are
secured. (Do not include any wooden cabinets or color
television picture tubes, as these are easily damaged in
shipment.) Place the equipment in a strong carton with at
least THREE INCHES of vresifient packing material
(shredded paper, excelsior, etc.) on all sides. Use additional
packing material where there are protrusions (control sticks,
large knobs, etc.). If the unit weighs over 15 Ibs., place this
carton in another one with 3/4” of packing material
between the two.
Seal the carton with reinforced gummed tape, tie it with a
strong cord, and mark it ‘’Fragile’’ on at least two sides.
Remember, the carrier will not accept liability for shipping
damage if the unit is insufficiently packed. Ship by prepaid
express, United Parcel Service, or insured Parcel Post to:
Heath Company
Service Department
Benton Harbor, Michigan 49022