Contents 4
Array Diagnostic Utility .................................................................................................................. 27
Remote support and analysis tools............................................................................................................. 27
Open Services Event Manager........................................................................................................ 27
Keeping the system current ....................................................................................................................... 27
Change control and proactive notification ........................................................................................ 27
Care Pack .................................................................................................................................... 27
Troubleshooting.......................................................................................................................... 28
When the storage enclosure does not start.................................................................................................. 28
Diagnostic questions................................................................................................................................ 29
Are the power supply/system fan LEDs green? .................................................................................. 29
Is the system power LED green?....................................................................................................... 29
Recognizing hard drive failure .................................................................................................................. 29
Effects of a hard drive failure .......................................................................................................... 30
Compromised fault tolerance .......................................................................................................... 30
Recovering from compromised fault tolerance.................................................................................... 30
Factors to consider before replacing hard drives ......................................................................................... 30
Automatic data recovery (rebuild).............................................................................................................. 31
Time required for a rebuild ............................................................................................................. 31
Failure of another drive during rebuild ............................................................................................. 32
Drive failure in a NetWare environment..................................................................................................... 32
Failed drives or interim recovery mode............................................................................................. 32
Handling disk drive failures ............................................................................................................ 33
Regulatory compliance notices ..................................................................................................... 34
Regulatory compliance identification numbers............................................................................................. 34
Federal Communications Commission notice............................................................................................... 34
FCC rating label............................................................................................................................ 34
Class A equipment......................................................................................................................... 35
Class B equipment......................................................................................................................... 35
Declaration of conformity for products marked with the FCC logo, United States only....................................... 35
Modifications.......................................................................................................................................... 36
Cables................................................................................................................................................... 36
Canadian notice (Avis Canadien).............................................................................................................. 36
European Union regulatory notice ............................................................................................................. 36
Disposal of waste equipment by users in private households in the European Union......................................... 37
Japanese notice ...................................................................................................................................... 37
BSMI notice............................................................................................................................................ 37
Korean notice ......................................................................................................................................... 38
Power cord statement for Japan................................................................................................................. 38
Electrostatic discharge................................................................................................................. 39
Preventing electrostatic discharge.............................................................................................................. 39
Grounding methods to prevent electrostatic discharge.................................................................................. 39
Specifications............................................................................................................................. 40
Environmental specifications ..................................................................................................................... 40
Storage enclosure specifications................................................................................................................ 40
Technical support........................................................................................................................ 41
Before you contact HP.............................................................................................................................. 41
HP contact information............................................................................................................................. 41
Customer Self Repair ............................................................................................................................... 41
Acronyms and abbreviations........................................................................................................ 49
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