September 2017 69
PLT-03159, Rev A.0 System OverviewāTroubleshooting
# 91
Ribbon Out
The print ribbon has run out. Install a new ribbon.
Press the Pause
button to continue or the
ON/OFF button to cancel.
# 93
Wrong Ribbon
The print ribbon installed in the printer
does not match the ribbon type
selected in the printer driver.
Change either the installed print ribbon or the
ribbon type selected in the printer driver.
Press the Pause
button to continue or the
ON/OFF button to cancel.
# 97
Ribbon Search
Error
The ribbon is not able to find the next
panel correctly.
Check for jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon back on to
the take-up core.
Replace the ribbon.
Press the Pause
button to continue or the
ON/OFF button to cancel.
# 99
Ribbon Error
The print ribbon has either broken or
jammed.
If jammed, clear the jam.
If broken, repair by taping the ribbon back on to
the take-up core.
Press the Pause
button to continue or the
ON/OFF button to cancel.
# 100
Ribbon RFID
Error
There is no ribbon or the ribbon tag
information is corrupted or incorrect.
Verify the printer driver settings for correct
ribbon.
Try a new ribbon and continue.
Press the ON/OFF button to cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a problem with the printhead
lift.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 106
Job Data Error
The print data sent to the printer is
corrupt or has been interrupted.
Check the interface cable.
Press the ON/OFF button to cancel this print job
and then resend the job.
# 107
Printing Error
An error was detected during printing. Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 109
# 113
Ribbon Release
Error
The printer cannot locate the next
ribbon panel to release the ribbon from
the card.
Ensure that the ribbon is not stuck to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping the
ribbon back onto the take-up core and manually
advance to the next panel.
Press the Pause
button to continue.
# 110
Card Jam/Align
error
A card is jammed in the print station or
card flipping area of the printer.
Clear the jam. Press the Pause
button to
continue.
# 111
Head Loading
An unrecoverable error has occurred
during printing.
Reset the printer and try again. If this problem
persists, call for technical assistance.
Error Message Cause Solution
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