© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
5.2 Troubleshooting
5.2.1 Printer Error Buttons
All Printers have two (2) buttons:
• ON/OFF
• Pause
The display message system appears as a graphical message, for example:
Step Procedure
1
The ON/OFF ( ) button is blue when the printer is ON. When the printer enters the Sleep mode,
the button LED is dimmed but still ON.
2
The Pause ( ) button illuminates blue when the printer is capable of accepting a print job and is
not in an error state.
This button LED will continue to stay on while the printer prints as long as there is no error.
This button LED will also be dimmed when the printer goes into Sleep mode.
3
When an error occurs, the Pause ( ) button no longer illuminates blue but blinks red.
4
Press the ON/OFF ( ) button when printer is in an error state to cause the action to be cancelled.
Note: If no other error occurs, the Pause button illuminates as blue.
5
Press the Pause ( ) button when printer is in an error state to cause the printer to retry.
Note: The button illuminates as blue and retries the failed action.
6
When downloading an upgrade file, both buttons are blue and blink
7
If a language (other than English) is currently selected, you can press and hold the Pause ( )
button during the power-up sequence to change the language back to English.
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