Chapter 7
November 2015 PLT-02496, Version: 1.0
Technical Support
7.1 Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
Global Technical Support, as needed, for this card printer.
Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by fax at
(952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support.
Position a phone near the printer and computer so the Technician can help to troubleshoot the printer.
Please have a self-test and a sample card ready when calling HID Technical Support.
7.1.1 Reading the Serial Numbers on a FARGO Printer
You can determine when your card printer was manufactured by reading directly from the serial
number (affixed to your card printer).
Example: Serial Number B2050028 (2012)
B2050028: The first two digits in the serial number indicate the year the printer was built (e.g., the
digits B2 indicate the year 2012).
B2050028: The third and fourth digits in the serial number indicate the week the printer was built
(e.g., the digits 05 indicate week 5 of that year).
B2050028: The last four digits indicate the sequence number for the numeric order in which the
printers were built.
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