HID FARGO HDP 6600 - 6.2.2 Troubleshooting with the printer display error message table

6.2.2 Troubleshooting with the printer display error message table
The printer display shows the current status of the printer.
Printer Display Error Message Cause Solution
Calibrate Failed
Error Message No. 508, 535
Film or ribbon calibration has failed. Verify the film is installed correctly and there
is not a ribbon installed. If this problem
persists, call for technical assistance.
Calibrate Film
Error Message No. 504
Film sensors need to be calibrated. Press Canceland then perform the film
calibration procedure.
Calibrate Ribbon
Error Message No. 527
The print ribbon sensor is out of calibration. Press Canceland then perform the ribbon
calibration procedure.
Card Calibration Failed
Error Message No. 546
Reset the printer and try again. If this
problem persists, call for technical
assistance.
Card Jam
Error Message No. 467, 476, 484
A card is jammed in the print station or card
flipping area of the printer.
Clear the jam.
Card Jam: Smart Card
Error Message No. 469
A card is jammed in the smart card
encoding area of the printer.
Clear the jam.
Card Jam
Error Message No. 466
Card became jammed in the printer during
transfer.
Clear the jam.
Card Jam
Error Message No. 471
A card is jammed in the print station or card
flipping area of the printer.
Remove the card and clear the jam.
Card Not Found
Error Message No. 465
Card cannot be found in the printer. Verify that the card is not jammed in the
printer and press Cancel.
Check Film
Error Message No. 501
The film is not able to move correctly.
Check for jams / breaks.
Check for obstruction. If the problem
persists, call for technical assistance.
Film Sensor Calibration Failure
Error Message No. 508
Film sensor failure. Reset the printer. Make sure film is installed
correctly. Try again.
Please Open Film Drawer
Error Message No. 605
Request the user to open the film drawer to
perform a film roller cleaning procedure.
Open the front door and slide the film drawer
out.
Ribbon Sensor Calibration Failure
Error Message No. 535
Ribbon sensor failure. Reset the printer and try again. If failure
persists, call for technical assistance.
Empty Reject Bin
Error Message No. 490
The reject bin is full. Remove the large number of rejected cards
from the reject bin.
Press OKto clear the notification message.
In some cases, rejected cards are incomplete
or pose a security risk, and should be
disposed of properly.
Check Film
Error Message No. 500, 501, 506
The film is not able to move correctly.
Check for jams / breaks.
Check for obstruction. If the problem
persists, call for technical assistance.
PLT-02931, A.4 110 November 2021
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FARGO® HDP®6600 High Definition Card Printer/Encoder
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