HID FARGO HDP 6600 - 6.5 Resolving common errors

6.5 Resolving common errors
Confirm that the system meets the minimum requirements.
Access https://www.support.Microsoft.com and search for your Microsoft OS system requirements.
Confirm the correct installation of the printer driver:
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Close the software program and check the printer driver.
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Reboot the computer.
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Ensure the printer driver is installed correctly.
This especially pertains if an obsolete driver was recently removed.
Ensure the correct setup options in the printer driver are selected. Confirm that the driver is current by checking at:
http://www.hidglobal.com/drivers.
Confirm the correct installation of the flipper table module assembly:
1. Reboot the computer.
2. Ensure that the print both sides option in the printer driver is set correctly.
3. Verify the flipper table module assembly is functioning properly by printing out cards in a test run.
Determine the problem with printing from the application:
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Print a self-test from the printer.
On the printer display, select >Test Prints> Settingsto ensure that the printer is functioning properly.
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Print the Windows test page from your computer.
a. From the Printing Preferences window, select the Utilitiestab > Self Tests.
b. From the Self Teststab, select one of the tests in the list, and click Run Test.
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Use WordPad to print a test card.
a. Open WordPad and type: This is a test.
b. Go to the Filemenu and select Print.
c. Select HDP6600 Card Printerand click Apply.
d. Click Print.
Determine whether there is adequate hard disk space.
A large volume of temporary files on the computer can cause communications errors. Use the Disk Cleanup feature in
your Windows Settings to free up disk space by deleting unnecessary files.
PLT-02931, A.4 124 November 2021
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