HID X001800 - Error Message Interpretation; Troubleshooting Error Message Table

September 2017 67
PLT-03159, Rev A.0 System Overview—Troubleshooting
5.3 Error Messages
This section provides the troubleshooting table for error messages.
 When an error occurs in the printer, the PC shows the error message on the screen with solutions.
 The display blinks in the location requiring attention. Locations can include the printer, input
hopper, magnetic encoder, flipper, card path, ribbon, and data/communication device error.
Each table uses a 3-column presentation to display a specific or printer error message, the cause, and
the solution.
 This format allows the troubleshooter to identify the error and its cause, and then perform the
procedure provided in the solution column.
 This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
 If you encounter problems beyond the capabilities of this error message table, you should contact
HID Global Technical Support.
5.4 Troubleshooting with the Error Message Table
Error Message Cause Solution
# 81
Unable to Feed
The printer
is unable to
feed a card
from the
input card
hopper.
Check the following:
 Verify the card thickness setting is set to the thickness of your cards.
 Verify the cleaning roller is properly installed on the ribbon
cartridge.
 Check for card slippage. If necessary, run the printer cleaning
routine.
 Verify that your cards are within the accepted card size range.
 Verify the cards are not sticking together.
Press the Pause
button to continue.
Error Message Cause Solution
# 2
Head Move Error
The printhead lift has malfunctioned. Reset the printer and retry.
If this problem persists, call for technical
assistance.
# 8
Head Sensor
Error
The printhead temperature sensor is
not functioning or connected properly.
Or, the printhead is not cooling
properly.
Reset the printer and retry.
If the problem persists, call for technical
assistance.
# 9
Reboot Required
An unspecified system error has been
detected by the printer firmware.
Reset the printer and retry.
If this problem persists, call for technical
assistance.
# 25
Ribbon not
Installed
No ribbon is installed in the printer. Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification failed. Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.