68 September 2017
System Overview—Troubleshooting PLT-03159, Rev A.0
# 31
No Mag Module
The printer is not configured with the
encoder data type that you are trying
to send.
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM is restored with factory
default values.
If changes were made in the Advanced Settings
tab in the printer driver, click the Default button
to reset these numbers.
Reset the printer and retry. If this problem
persists, call for technical assistance.
# 44
Flipper Jam/
Home Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
Clear any cards in the flipper table using the
buttons to move the card out. Resume printing.
The flipper table should be level when the printer
is powered on. If the flipper table is at an angle,
open the card output door and manually level it.
Then cycle the printer power to reset.
Reset the printer and retry. If problem persists,
call for technical assistance.
# 45
No Flip Module
installed
Request to print on 2
nd
side of card,
but a flipper is not installed.
If a flipper module is present, ensure that the
Print Both Sides option in the printer driver is
set correctly.
Install a flipper module.
# 64
# 65
# 66
Reboot Required
Unspecified system error detected by
the printer firmware.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 68
Card in Printer
A card is jammed in the print station or
card flipping area of the printer.
Clear the jam and press the Pause
button.
# 70
Multiple Feed
Multiple cards were fed into the printer. Verify the card thickness is set to the thickness
of your cards, then press the Pause
button.
Check for card slippage. If necessary, run the
printer cleaning routine.
Verify the cleaning roller is properly installed on
the ribbon cartridge.
Verify the cards are not sticking together.
# 81
Unable to Feed
The printer is unable to feed a card
from the input card hopper.
Check the following:
Verify the card thickness setting is set to
the thickness of your cards.
Verify the cleaning roller is properly
installed on the ribbon cartridge.
Check for card slippage. If necessary, run
the printer cleaning routine.
Verify that your cards are within the
perimeters of the accepted card size range.
Verify the cards are not sticking together.
Press the Pause
button to continue.
# 82 Mag Jam A card is jammed magnetic station Clear any cards in the magnetic station using the
buttons to move the card out.
Press the Pause
button to continue.
Error Message Cause Solution
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