70 September 2017
System Overview—Troubleshooting PLT-03159, Rev A.0
# 112
Card Jam/Align
error
A card is jammed in the print station or
card flipping area of the printer.
Clear the jam. Press the Pause
button to
continue.
# 128
# 170
Calibrate Ribbon
The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for any material blocking the sensor and
try again.
# 131
Flipper
Jam/Home Error
A card has become jammed in the
printer flipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
Clear any cards in the flipper table, using the
buttons to move the card out.
Resume printing.
Reset the printer and retry. If the problem
persists call for technical assistance.
# 136
Secure Guard
Print Disabled
Printing is disabled by SecureGuard
until a password is received.
Reset the printer and retry.
If the problem persists, call for technical
assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed. Reset the printer and retry.
If the problem persists, call for technical
assistance.
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory default
values.
If changes were made in the Advanced Setting
tab in the printer driver, click the Default button
to reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
#202
Encoder not
installed
You are trying to send encoding data,
but the printer is not configured with
this encoder type.
iCLASS, Prox, MIFARE, SmartCard
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install an encoding module.
Error Message Cause Solution
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