Why won't my HiMirror Mini turn on?
1. Check that the power cable connector is properly inserted in HiMirror Mini.
2. Check the connection to the AC power outlet.
3. Re-insert the power cable at each end and press the power button. Contact customer service if the
problem persists.
How do I re-set the HiMirror Mini connection
when the Wi-Fi router was switched or the
password is changed?
Enter the HiMirror Settings page, select your WiFi, and perform the necessary changes.
1.Confirm your HiMirror Mini has a strong and stable WiFi connection. If the connection drops, the
barcode might not be able to be scanned.
2. The barcode might be unclear or damaged.
3. Move the product forwards or backwards, so that the barcode is aligned with the lens and fills the
scan indicator frame.
4. My Beauty Box may not recognize your product. Please follow the onscreen instructions to take a
photo of it and select its use.
The HiMirror Mini is not recognizing my
product barcode.
1. Please reboot HiMirror Mini and try again.
2. If you fail to log in again, please click the "Email" icon when the error message pops up and use your
HiMirror account to log in. After logging in, we suggest you to reset your voice/face recognition data.
You can do so by going to Settings --> Preference Settings --> Change login data.
What should I do if I fail to log in using voice
or face recognition on my HiMirror Mini?
Troubleshooting
Dark Spots
The black or dark spots on your face, also known as hyperpigmentation. Hyperpigmentation comes in many
forms, shapes and sizes, from acne marks to age spots, as well as sun spots and melasma.
Red Spots
Red spots are red areas that caused by the capillary expansion of the skin surface, appearing when the skin
is sensitive, inflamed or thinned. Improper skin cleansing and care, sun exposure, allergies, immune system
disorders, hormonal disorders, acne, eczema, and skin aging can all lead to red spots.
Pores
The openings at the top of our hair follicles that can appear as small pits on the skin's surface when enlarged.
Enlarged pores are due to the enlargement of pilo-sebaceous openings by plugging sebum, surrounded by
aged sagging skin.
Wrinkles, Fine lines, Roughness
- Wrinkles are substantial ridges or furrows on a skin surface.
- Fine lines are fine ridges or furrows on a skin surface.
- Roughness are tiny skin grooves and skin ridges on a skin surface. This texture is often minute enough that
it is not seen by the naked eye, but is noticed by touch.
Dark Circles
Dark circles are deep coloring underneath the eyes. They occur when the blood vessels surrounding the eyes
become engorged. Puffy eyelids or eye bags can also cause dark under-eye circles by casting shadows on
the area.
Complexion
Complexion is descriptive of skintone. HiMirror has assigned numeric values to a gradient of skintones.
I can't figure out how to sync the app with the
HiMirror Mini.
Please note that the HiMirror app is not compatible with the HiMirror Mini. The app is intended for
the non-touchscreen devices.
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