Hitachi G1500 - Chapter 8: Troubleshooting the Storage System; Getting Help; Solving Problems

Chapter 8: Troubleshooting the storage system
Maintaining a properly functioning VSP G1000, VSP G1500, and VSP F1500 storage
system includes having the proper knowledge of troubleshooting issues when they occur
and access to help with more technically complicated matters.
Getting help
If you continue experience technical diculties after troubleshooting the storage system,
contact Hitachi V
antar
a Support at https://support.hds.com/en_us/contact-us.html.
Solving problems
The follo
wing table lists possible err
or conditions and r
ecommends actions to r
esolve
each condition for VSP G1000, VSP G1500, and VSP F1500 storage systems.
If you cannot resolve an error condition, contact your Hitachi Vantara representative or
contact customer support for assistance.
Table 28 Troubleshooting errors
Error condition Recommended action
Error message
displayed
Determine the type of error (refer to the SIM codes section). If
possible, x the cause of the error. If you cannot correct the
err
or condition, contact customer support
for assistance.
Gener
al po
wer
failure
Turn o all PDU switches and breakers. After the facility power is
fully restored, turn on the switches and breakers and power on
the system.
See
Turning power on and o to the storage systems (on
page 119) for instructions about turning on the po
wer to the
stor
age system. If necessary
, contact customer support
for
assistance.
Fence message is
displayed on the
console
Determine whether there is a failed storage path. If a failed
storage path occurred, toggle the RESTART switch and retry the
operation. If the fence message displays again, contact customer
support for assistance.
Chapter 8: Troubleshooting the storage system
Hitachi Virtual Storage Platform G1000, G1500, and VSP F1500 Hardware Guide 128