Hitachi G1500 - Service Information Messages

Error condition Recommended action
READY LED does
not go on, or ther
e
is no po
wer
supplied
Contact customer support
for assistance.
W
ARNING: Do not open the storage system control frame/
controller or touch any controls.
ALARM LED is on If there is a temperature problem in the area, turn the power o
to the storage system, lower the room temperature to the
specied operating range, and then turn on the power to the
storage system. If necessary, contact customer support for
assistance with turning on the power to the storage system. If
the area temperature is not the cause of the alarm, contact
customer support for assistance.
Service information messages
The VSP G1000, VSP G1500, and VSP F1500 storage systems generate service information
messages (SIM) to identify normal operations. For example, TrueCopy pair status change,
as well as service requirements and errors or failures. For assistance with SIMs, contact
customer support.
SIMs can be generated by the front-end directors, back-end directors, and the SVP. All
SIMs generated by the storage system are stored on the SVP for use by Hitachi Vantara
personnel, displayed by the Device Manager - Storage Navigator software, and reported
over SNMP to the open-systems host. The SIM display on Storage Navigator enables
users to remotely view the SIMs reported by the attached storage systems. Each time a
SIM is generated, the amber Message LED on the control panel turns on. The Hi-Track
®
remote maintenance API also reports all SIMs to the support center.
SIMs are classied in four severity levels: service, moderate, serious, and acute. The
service and moder
ate SIMs (lo
west se
verity) do not r
equire immediate attention and are
addressed during routine maintenance. The serious and acute SIMs (highest severity) are
reported to the host system once every eight hours.
Note: If a serious-le
vel or high-le
vel SIM is r
eported, contact the support
center immediately to ensur
e the problem is being addressed.
The following gure illustrates a typical 32-byte SIM from the storage system. The SIMs
are displayed by reference code (RC) and severity. The six-digit RC comprises bytes 22,
23, and 13, identies the possible error and determines the severity. The SIM type,
located in byte 28, indicates which component experienced the error.
Service information messages
Chapter 8: Troubleshooting the storage system
Hitachi Virtual Storage Platform G1000, G1500, and VSP F1500 Hardware Guide 129