Error codes and messages
Device Manager - Storage Navigator displays messages when error conditions
occur during TrueCopy operations. The message describes the error and
provides a part code and error code. See Device Manager - Storage Navigator
Messages for a list of the error codes.
If you need to contact Hitachi Data Systems customer support, please report
the error codes. For details about contacting Hitachi Data Systems customer
support, see
Getting help on page xiv.
General troubleshooting
The following table lists general error conditions and provides recommended
action for each condition.
Condition Recommended action
The Device Manager - Storage
Navigator computer hangs, or
TrueCopy operations do not function
properly.
• Make sure that the problem is not being
caused by the PC or Ethernet hardware or
software, and restart the PC. Restarting the
Device Manager - Storage Navigator computer
does not affect storage system operations.
• Make sure that all TrueCopy requirements and
restrictions are met (for example, same LU
type).
• Make sure that the primary and secondary
systems and data paths are powered on and
fully operational (NVS, cache).
• Check all input values and parameters to
make sure that you entered the correct
information about the Device Manager -
Storage Navigator computer (for example,
secondary system S/N and ID, path
parameters, P-VOL and S-VOL IDs).
An initiator channel-enabled LED
indicator (on the storage system's
control panel) is off or flashing.
Contact Hitachi Data Systems customer support
(see Getting help on page xiv).
The pairs and/or remote systems
are not displaying correctly.
Make sure that the correct CU is selected.
A TrueCopy error message displays
on the PC.
Resolve the error, and then try the TrueCopy
operation again.
The remote system path status is
not normal.
Check the path status (View Remote Connection
Properties window), and see Remote path status
problems on page 10-3.
Pair status is PSUE. See Split pair problems on page 10-5.
The paircreate or pairresync
operation resulted in a timeout
error.
• Hardware failure: If the timeout error was
caused by a hardware failure, a SIM is
generated. If this occurs, call service
personnel, and then retry TrueCopy operations
after the problem is fixed.
10-2
Troubleshooting
Hitachi TrueCopy® User Guide for Hitachi Virtual Storage Platform Gx00 and Fx00 Models
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