Failure Recovery action
Device List will not run or cannot
register the storage system.
Collect the target files manually (see Collecting dump files
manually on page 380).
The SVP is connected to the network
switch, but cannot access Device
Manager - Storage Navigator on the
SVP through the network switch.
Check that the network cable is connected securely.
Check that the network switch is not configured to block
the SVP connection.
Device Manager - Storage Navigator
cannot be installed because its files
and folders (for example, C:\Mapp)
were deleted.
Install Device Manager - Storage Navigator using the SVP
firmware media that corresponds to this version as the
version of Device Manager - Storage Navigator you want to
install.
The installation failed due to error
"21443-200027" and the error detail
code "1072" is displayed.
Install Device Manager - Storage Navigator again.
If the error occurs repeatedly, start the SVP again, and
then install Device Manager - Storage Navigator again.
Troubleshooting the SVP initial setting command
Failure
Recovery Action
The initial setting command was
executed but failed, and a message
was displayed.
Operate according to the message that has been displayed
in the initial setting command.
The initial setting icompleted normally.
However, the Storage Device List will
not run or cannot register the storage
system.
Check the status of the Device Manager - Storage
Navigator background services and take appropriate action
(see Background service log on page 344).
If using the maintenance port, a communication error
might occur in the SVP connected to the management
port. Check the network status of the maintenance port.
Collect the dump files (see
Using the Dump tool on
page 379).
If the collection fails, collect the target files manually (see
Collecting dump files manually on page 380).
Troubleshooting the Storage Device List
For messages that are not described in the following table, go to <SVP
Installation Directory>\wk\supervisor\sdlist\help\
sdl_message.html.
Message ID
Description Recovery Action
21041-006002 Clicking the storage
system in the Storage
Device List window
caused the error, and
Hitachi Device Manager -
The default browser is not defined.
Specify your browser as the default
browser (refer to the documentation for
your browser) and retry.
Troubleshooting the storage system 331
Service Guide for VSP Gx00 and VSP Fx00 Models
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