HOLDEN MY19 TJ Trax - Page 227

Customer information 225
Holden Dealerships
Holden encourages you to seek
assistance from a Holden Dealer.
Each Holden Dealership is equipped
to manage any sales, servicing,
parts or technical query.
In the instance that you wish to
escalate a query to a higher level of
staff, further options are available
to you.
As a rst step, Holden suggests
you discuss any concern with the
relevant Department Manager (Sales
Manager or Service Manager).
Alternatively, the Dealership General
Manager or Dealer Principal will also
be happy to assist you.
Holden Customer Care Ofce
Should you wish to speak to a
Holden representative, you are
welcome to contact the Holden
Customer Care team. Refer below
for operating hours and various
methods of communication.
Operating Hours
Weekdays: 8am – 7pm AEST
Saturday: 9am – 1pm AEST
Telephone
Holden Customer Care can be
telephoned from anywhere within
Australia for only the cost of a
local call.
The contact number is:
1800 033 349
Email
Alternatively, you may prefer to email
Holden at:
holdencustomercare@gm.com
Written Correspondence
You can also write to Holden at the
address below:
The Manager
Holden Customer Care Centre
GPO Box 1714
Melbourne 3001
Your written correspondence should
clearly outline your concern or query
and include:
• Your name and address.
• Telephone numbers, both private
and business.
• Servicing dealer’s name and
address.
• Vehicle model.
• Vehicle identication number
(I.S.O.V.I.N.), refer to the inside
front cover of the Service
& Warranty Booklet in your
vehicle’s glove box.
• Date of purchase.
• Current odometer reading.