Chapter 6
EMERGENCIES
6-2
We want you to be happy with your new vehicle, together with the people you deal with
while you have the vehicle.
Normally, any problems with the sales, operation, servicing or the validity of original
equipment supplied with your vehicle will be handled by your Holden Dealer’s Sales
and Service Department.
We realise however that, with the best intentions, misunderstandings sometimes occur.
Therefore, we suggest you discuss any concern with one of the Holden
Dealer’s management people. If you have not received satisfaction from
the Sales Manager or Service Manager – go to the General Manager or
to the Dealer Principal.
By now you should have satisfaction. If not, the Holden Customer
Assistance ofce is at your disposal.
The Holden Customer Assistance representatives can be telephoned
from anywhere within Australia for only the cost of a local call. The
contact number is:
1800 033 349
If your concern relates to parts/accessories and you have made contact with the dealer
or distributor without satisfaction, you may contact Holden Service Parts Operations
on (03) 9797 7341.
Naturally, telephoning is the quickest and the best way to contact. However, if you
prefer to write the address is:
The Manager
Holden Customer Assistance Centre
GPO Box 1714
Melbourne 3001
Your letter should clearly outline your concern or query, and include the following:
• Your name and address.
• Telephone numbers, both private and business.
• Servicing dealer’s name and address.
• Vehicle model.
• Vehicle identication number (I.S.O.V.I.N.), refer to the inside front
cover of the service booklet in your vehicle’s glovebox.
• Date of purchase.
• Current odometer reading.
Most of this information will be found on the Vehicle Identication Certicate, located
inside the front cover of the service booklet in your vehicle’s glovebox.
Before you write however, remember that the telephone is the quicker and more
efcient means of communication.
CUSTOMER ASSISTANCE
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